JessaKaeReviews of jessakae.com

While I love the dresses, the quality has decreased and customer service won't replace clearly defective items. I have spent hundreds of dollars here to be met by a terrible customer service team when two of my dresses had zipper flaws (allegedly a known problem with their dresses) because I had worn each dress once. I have been a customer for several years and I will not shop here again after the terrible customer service and the dollars wasted on defective dresses. Save your money and shop at a company that cares about quality.

I ordered a dress from them, it didn't fit so I started the return process. Then I ordered another dress for a different occasion, paid for rush shipping in 2-5 business days. On the 6th business day it finally shipped... and then I get my "refund" for the first dress I ordered. Store credit. They ONLY do store credit. So now I have a dress on the way that I'm worried if it doesn't fit I'll have $500 in credit at a store with nothing for me to buy.

I ordered three dresses all in a size Large which when I looked at the size chart should fit a large UK 14. It was a little bit like goldilocks - one was too loose but I make it work with a jacket, one was just right but the third one was 2 sizes too small. I had a friend try it on as I'm going to resell it and it's a 12/14 top and 10/12 waist. Beautiful dress but impossible to send it back with the store policies and BEWARE import tax if delivering to anywhere outside of the USA. Prices are high and not worth the money e.g. Love Spell Tulle Dress @ €159 I would put at £60 max.