JessaKaeReviews of jessakae.com

I ordered 5 dresses during their holiday closeout. It's been over a month. My shipment says it's been delivered but it never arrived. The shipping company they use is not reliable, they don't offer any refund for this situation. Spend your money somewhere else.

If I could give negative stars, I would. I ordered a few dresses in December and gave a slight donation when prompted in order to receive expedited shipping. Not only did it take over a month for my package to say it was delivered, but I actually did not receive my package at all! After some time, I tried to view my order and it said the order cannot be found and took me to a different site than what I had previously ordered from. When I contacted customer service, they tried to tell me that I entered my address incorrectly which is not true. They claim to take customer feedback seriously and use it to improve their products and services, but based off of multiple reviews, that doesn't seem to be the case.

JessaKae is real, Jessakae is not, and now if i go to view their store it's entirely re-branded and viewing my order leaves me with "order not found!". I ordered a cheap and very on sale dress from a link in Instagram, and I have yet to receive my order despite their tracking number and emails telling me that it was delivered. Disappointed

Worst company EVER!! Sizing is completely off and then they blame you for not paying attention to their size chart. I bought a size medium of their dresses and it fit fine like any other size medium but bought another dress size medium and it almost seemed like a size small or x-small. They said next time go off the size chart, because everyone has a measuring tape at home right. And yet their size chart says should fit like a size 8-10. LIES! Expensive and bad quality. Material was itchy. Avoid at all cost.

I never got my order, I got scammed . The ad cane on Facebook and it took me to the website where dresses were as cheap as 9.99 I sent email to customer service but never heard back from them. Please don’t buy stuff on this stupid website.

I ordered 4 dresses from them and I had such high hopes. Two of the dresses I could barely unzip to try on. I was patient and finally worked the zippers down put it on. They definitely fit but couldn’t zip it up. I was able to partially zip one of the dresses, but there’s no way you could live alone and wear these clothes because you had to work the zipper up. The third dress I ordered. I loved and would’ve kept however, it puckered and didn’t lay flat on the left top area of my chest. It definitely was damaged. The fourth dress was the final sale which fits, but the neckline is a little high. I’m going take it to the tailor and see if they can improve upon the styling. Overall, I spent over $400 with Jessa Kae stuck with the store, credit of 300 and change. Moving forward I would never order from them again some of the lace on the Mia dress was really cheap. I truly wanted to love them all and am so disappointed.

Finally decided to try out this company after seeing them ALL over TikTok. During checkout, they have a clause you have to check that says you agree with their return policy, so I skimmed the policy and it seemed fine (returns within 30 days, etc) and I SHOULD HAVE READ DEEPER. But I went with it. This was gonna be my holiday dress. The dress arrived. Online it said 100% cotton. When it got to me, it was flannel, which is not what I had expected - listen, flannel can be cotton, but not all cotton is flannel. I was expecting something like a heavy polished cotton, so to get flannel was... disappointing. Personally I think flannel feels like pajamas. The fit was also pretty bad on me, kind of frumpy in the cut and the waist was too long and the skirt wasn't as full as it looked in photos. So I went to go return it only to realize, after having gotten this $150 dress, that it was return for **Store credit ONLY** I emailed the company, explaining that I totally understood it was my fault I hadn't deeply read their policy on returns but that this was my only holiday dress money, and asked if they'd be able to make an exception and they just repeated back their return policy to me even though I said I'd realized after the fact I misread the policy. I get it, companies do what they gotta do to float but like. Having majorly expensive dresses be return for store credit ONLY is pretty shady, and sinks a lot of money into your company that is tied up only in your company forever. Kinda sucks. Eventually we worked out a 1/2 store credit, 1/2 return to my bank account, and I decided to grab a dress on sale just to use up the store credit. The dress arrived, and the fit is... not great again. Frumpy, and not just because of a modest cut but because of the way it's made like it's fit for a child and not a grown woman. It's staticky as heck, and the zipper got stuck repeatedly because it's a super cheap invisible zipper set into sheer fabric, so that's a nightmare. I'm pretty disappointed. I really wanted to like these dresses because of the size inclusion and how cute they look online, but they're just not worth it. Especially not when their size charts are all over the place, the cuts are questionable, the models don't seem to be wearing the size the chart says they should, and they're not always up front about the types of fabric the dresses are made of. Oh and the whole "return for store credit only" thing, that's a major red flag. Be very, very sure you like the fit, cut, color, everything, before you buy, or you're going to have your money tied into the company till you find something that might work. I will say though, their customer service person turned out to be lovely even though the situation was disappointing.

Fake webiste. Never got a response for my order or any update. It is been 2 weeks and still no reply/update.