JessaKaeReviews of jessakae.com

Bad return policy (no returns just exchanges), sizing is weird, limited sizing, customer service ok, also it is hard & confusing doing an actual return, honestly it really should be called the cute overpriced dress store & not Jessakae

They offered to resend my package that never delivered the first time, just for it to happen again. It says delivered again, but once again no package. I once again checked with my neighbors and my property, but nothing.

Do not buy anything from this company. I bought a $250 dress. The zipper was broken and they refused to give me a refund because it was past the 20 day return window. Their reasoning was that zippers lose their grip. I purchased the dress 2 months ago and never wore the dress. Spend your money with another company that makes quality dresses.

Their return policy is literally a joke. First they clearly state they don’t refund to original payment sources. Okay. Kind of dumb if you ask me. Then, you have 20 days from the DATE OF PURCHASE to return an item??? I was in the process of moving and I didn’t get a chance to return it in the time I had. When I finally had a moment, it rejected my return. Normal stores/brands that people actually like, usually give you 30 days from the day you receive it. 20 days from the date of purchase is ridiculous. Seriously though, what kind of policy is that?? Not to mention the dress was huge and had so much material, it didn’t look anything like the picture. Don’t even waste your time ordering from this store.

The package has not been received, although I have received tracking that says it has been delivered. But it has not.

I was denied a refund. I informed staff of the JessaKae Ball well ahead of time that I am no longer able to attend. They refused to offer even a partial refund to me. The customer experience means nothing to this company.

This was my first experience with JessaKae Dresses. Before driving all the way to the store, I read reviews and there were Several that said that the dresses were poorly made. When I asked the sales girl about those reviews, she said that there is another vendor with the same name and poor reviews are getting mixed in with the Utah-based JessaKae’s reviews. The sales girl was so helpful and kind, and my event was extra close, so I decided to take a chance and still by address that was nearly $200. I wore the dress for a few hours to my event and when I just took it out of the closet to show my friend, I noticed that the fabric was coming apart. I drove all the way back into the store and when I showed the fabric to the sales clerk, she told me they do not give exchanges. I am not trying to be unreasonable and demand my money back because I did get to wear it to my event, but the fabric is clearly of poor quality or else it would not have unraveled like it did . I asked if I could get another of the same dress or even a store credit for a different dress and she told me they do not do that even if the product is defective. All I can say is BUYER BEWARE. 0/10, would not recommend!

Ordered dresses online from them five months ago, never got the package