JeromesReviews of jeromes.com

Buyer beware of Jerome’s in-house mattresses. We were told by a Jerome’s salesperson that their store-brand mattress was equal to or better than a Sealy Posturepedic. We trusted that advice. It was a mistake. Since purchasing it, both my wife and I now have persistent lower back pain and are seeking chiropractic care. Nothing else changed—only the mattress. We didn’t buy the cheapest option. We invested in our home and relied on “expert” guidance. Instead, we feel misled and are paying for it physically. A mattress affects your health. Don’t accept claims that don’t hold up in real life. #BuyerBeware #CustomerExperience #SalesEthics

We purchased a matching couch and loveseat from Jerome's in San Marcos 15 months ago, barely 3 months past the 1 yr warranty. Granted, I should have brought it up before the 1 yr but in my defense, the issues didn't really become a noticably problem until after that. This patented seat foam is crap. The seat cushions have now depressed to the point you can feel the wood slats. The material on the footrests is all balled up and worn. The "Oops Protection" I bought is obviously just for stains or accidental damage so that was a waste of money. The warranty department said sorry but I can give you a number for a technician to give you a quote. We will never shop there again.

Disappointing Delivery, Misleading Information, and Broken Trust In September of 2025, I purchased a bedroom set from Jerome’s Furniture, and unfortunately the entire experience was extremely disappointing. The set that arrived was not the same as the one shown in the showroom. The color was wrong, the dresser had black paint spots on it, and the bed rails were made of a completely different material. Nothing matched what I was shown and promised. For a company with this level of reputation, I expected much better. Jerome’s should ensure that customers receive exactly what they choose in the showroom and properly inspect items before delivery. Their lack of quality control and poor communication made this experience even more frustrating. I also want to strongly warn customers about my experience with their “zero-interest” financing offer. When it came time to sign the paperwork, the terms were completely different from what I was told. What was presented as a zero-interest promotion would have ended up costing almost double if not paid off within 3 months. I felt misled, and I urge shoppers to read every detail carefully before signing anything. On top of all this, the interactions I had with the salesperson, the customer care representative, and the supervisor, Mr. Rivera, left me feeling deceived and dismissed. Their explanations kept changing, and nothing they told me matched what actually happened. In my personal experience, their communication felt unreliable and misleading, which only added to my frustration. After everything I went through, I strongly advise customers to be extremely cautious — I personally would not trust this store.

Never again I spent so much money from this store not once but twice got two damaged sectional sofa the first one took 2 months of me not having a sofa the sales person forgot to.order it then it came the body had damaged dent in frame cushions were cut short the fabric had tearing it was a used sofa then omg they ordered me the same couch the delivery guy took.it.out of the wrapping saw the sofa had more damage then the first one he took pictures sent them to company he said it's the manufacturer that's making them damaged then my flooring got damaged of them trying to lock the sofa in but it wouldn't lock because the sofa had a bent body so they kept edging going back and fourth scratched my flooring and denied they did it then they said you can get another sofa no refund no discount you got to be kidding I am getting the better business bureau involved all the money I spent got stuck with a damaged sofa im.tired of them delivered 3 times damaged sofa and no refund not even a discount so sad they only.like you when you buy after you pay your a nobody

Excellent service didn’t get our order right but Owen fixed it and got our order perfect… thank you

We bought new furniture there in January. It is now March 2nd and we are still waiting for delivery which was promised the middle of last month. Not very happy with this company.

I went to Mission Valley to buy a hanging egg chair. the sales person who rang it up would not let me see the receipt at first. He just kept telling me he gave me a discount and to put my card in. I refused and then he showed me the receipt, but he kept quickly moving the curser all over the page so I could not read it. I told him to stop. then I saw I was paying more than the actual price. I left and went home and ordered it on line. However after I ordered it there was no delivery schedule. The next day I got an email that someone would contact me about delivery. 2 days later no contact, and when I try to contact customer service they ask for your zip code and transfer me to El Cajon Store where no one has ever answered the phone!

Malia Collins is an excellent sales rep for the company. The quality of the loveseat is just as promised. Malia saw to every detail. She is outstanding!