JeromesReviews of jeromes.com

Extremely disappointed with Jerome’s and how they handled my furniture repair issue. After a scheduled repair technician was a complete no-call/no-show, I wasted my entire day off waiting and made multiple calls trying to get answers, only to receive no resolution. I reached out to Jerome’s expecting them to stand behind the protection plan they sold me and the overall customer experience. Instead, Store Manager Cindy and manager Aundrynette have been unhelpful and unwilling to provide any meaningful resolution, repeatedly placing responsibility on FCP because they administer the warranty. Jerome’s offered me 5% off a future purchase, which hardly feels like compensation—it requires me to spend even more money with a company that has already left me extremely frustrated. I purchased my furniture and protection plan through Jerome’s. I should not have to chase multiple third-party companies when something goes wrong. The lack of accountability and customer service throughout this experience has been incredibly disappointing. After this experience, I will not be purchasing from Jerome’s again and will take my business elsewhere. Customer loyalty is earned by how a company handles problems, and unfortunately, Jerome’s has lost mine. And reading all the other terrible reviews reflect that this is the same experience with most others that have shopped there. Do not purchase from Jerome’s! Horrible company that take customers money and do not care about customer loyalty as long as they got your money that’s all they care about.

I would never buy another thing from this store! I bought a mattress 6 months ago and it sinks in the middle and they won’t do anything about it! They don’t back up their customers so beware! They don’t even deserve one star!

I’m a returning customer who spent over 7000.00 with these guys. Recently I reached out to the furniture protection plan that Jerome sold me. Those people were 100% scammers and Jerome’s most definitely knows. Even if you look at the reviews for furniture protection plan. They are rated at a 2.1 like Jerome’s. Me and my family will never spend money with Jerome’s again. Even after I called Jerome’s and let them know that the furniture wasn’t cleaned like I paid into they advised me there wasn’t anything they can do and I paid over 400.00 alone for the protection plan. Also it took three months from the date I purchased my furniture for it to be delivered.

I walk into the store looking for a mattress protector. They sell me on this “Dream Cool” mattress protector that has “cooling fabric” so that I can sleep on my bed that has phase changing material. It definitely was cold to the touch, but turns out it’s just 100% polyester. It felt warm after I laid in it for a long time as expected. The protector is very slippery as well. Can’t return it, honestly this was the first store I’ve shopped at with a no return policy so I was not expecting that, like ??? Looked after and saw that this was not a BBB accredited business which lines up with my experience.

I am 62 years old with a fairly new hip replacement and (3) herniated discs, so I was very careful when selecting the new firm mattress, a sofa, loveseat and rocker recliner. The mattress and furniture I was shown and sat on in the showroom in the Torrance location of Jeromes is absolutely NOT the same that was delivered to my house! Attached are the pics of the mattress. The pics will show the mattress is NOT (84' × 72') SEALY POSTERPEDIC California King, it's (81' x 69') mattress and the ONLY tag on the mattress is "Made in California" with a bear on it, not the Sealy Posturpedic California King advertised. I complained to the delivery people after everything was set uo and was told I need to go back to Jeromes, let them know and they will take care of everything. I took pictures of the measurements of the mattress using a measuring tape, the Cal King bedding that does not fit due to the deficiency in size and shows the mattress does not even fit the entire bed frame, nor is it a Sealy Posturpedic. I took pictures of the insides of the cushions and the framing on the sofa and loveseat showing the dense brick-like foam cushions, so sitting on them feel equivalent to sitting on bricks, also the obvious ill constructed arm/backing detachment in the frame on both the sofa and loveseat. You can even see the brackets inside the frames or whatever is holding the back and sides together! Lastly, the arm cushioning on the rocker recliner leans towards the inside of the chair and not where your arms would rest naturally, so your arm rests in material and wood! I went back to Jeromes the very next day and was told I had to keep everything for 30 days to "break it in". I have NEVER "broken in" furniture or mattresses in my life! That statement was NEVER made to me before I spent $8000, did NOT feel like bricks when demonstrated and in the showroom, NOT what was delivered as I purchased and sold to me! Jerome corporate has been nonresponsive for WEEKS and I'm being told "all sales are final". These items were misrepresented and breaches no less than (3) basic essentials of the contract I signed, rendering the contract void. The video I sent was too large, but I trust the pics give a complete narrative of the issues with the California King mattress, sofa/loveseat, and recliner. There are thirty-three pics over 7 emails I sent to corporate in total and continue to get stone walled by several managers and representatives. I'm now experiencing hip and back pain from my hip replacement and herniated disc's with no relief or resolution in sight! I attached 9 pics of mattress, only tag is "Made in California" with a bear on it, and the difference in the mattress size that doesn't even fit the bed frame 3 pics of mattress with measuring tape showing the dimensions of 81' × 69 mattress and are in fact NOT 84' x 72' and hard as a brick! 3 pics of dense hard brick-like filling in sofa/loveseat cushions 12 pics of sofa/loveseat showing brackets loose from frame in both. 6 pics of recliner showing armrest filling that goes inward toward the seat, while armrest area is only material over wood. This is causing more pain and harm to my body, sleep deprivation and building stress for the last few weeks. I have corporate on a recorded line saying the Torrance location would pick up the defective furniture and mattress, but when I called and went back to the showroom they said they knew nothing about it!! Do not trust this company they are fraudsters and will give you excuses, lie, dodge accountability and literally break your back!

We had a really disappointing experience with Jerome’s Furniture that I think others should be aware of. In December 2023, we purchased furniture and were encouraged by the salesperson to sign up for what was presented to us as an “interest-free” financing option. We didn’t need financing and were fully prepared to pay in cash, but agreed based on how it was explained. What was not clearly disclosed to us was that this was actually a deferred interest loan through Synchrony, requiring the full balance to be paid off within 24 months or all accrued interest would be added retroactively. That is a huge and important detail that was never communicated in a clear or transparent way. We also never received any notice that the promotional period was about to expire. When we finally accessed our account (after having issues logging in and needing to call customer service), we discovered we had been charged $1,936.23 in back interest, plus ongoing interest charges. This was a complete shock. Had this been clearly explained at the time of purchase—or had we been notified before the promotion ended—we would have simply paid the balance in full and avoided all interest. We feel this financing was presented in a misleading way, and it resulted in a significant and unexpected financial impact. At a minimum, customers should be clearly told that “interest-free” actually means deferred interest with strict terms and deadlines. Wanted to share our experience so others can make a fully informed decision before agreeing to financing through Jerome’s.

They show you one sofa and deliver a completely different one with much lower quality. Regarding the financing, they say one thing but do something else entirely. There is everything here except honesty." No one answers you after the purchase. You stay on hold for hours, and then everyone says, 'It's not my responsibility!

FRAUD! DISHONESTY! LIARS! CROOKS! THIEVES are just few of the words that come to mind. Jerome's Furniture sold me a lemon leather couch. The couch is rarely used, has headrest covers, armrest covers, and a blanket on it, it is lightly/gently used in a home with two adults business professionals over 40. The color is coming off the couch, even in areas the body doesn't touch. I reached out to Jerome's and they ignored me and refused to help me. Leather products are not supposed to behave this way. I should know. I've owned leather couches my entire life. Today I receive an email telling me to go pound sand, that they won't help me, even though I was told over the phone that the couch is an "onion" and sometimes that happens in the manufacturing process and they would fix it. LIES! I will be following up with legal on this. I DO NOT RECOMMEND JEROME'S.