Jenny CraigReviews of jennycraig.com

The new Jenny Craig is horrible with Customer Service! I was on JC with a mentor locally for years, and it was great, lost a lot of weight. When they went bankrupt and were bought by Wellful, Inc (which also owns Nutrisystem), the Cust Service is the worst. They have products on Amazon as a third-party seller, and I recently ordered Barscotti, which were always a favorite. They did not ship, and I tried contacting JC, but was rudely transferred then after sitting on hold for a long time, the call disconnected. Thankfully, Amazon stepped in on my behalf to contact them. JC never gave an apology or even the courtesy of a reply to either me or to Amazon, though after several days they finally shipped them. Amazon had offered to give me a refund, and I was going to do that when they shipped. They finally arrived weeks later. To be clear--Amazon is not at fault on this, and Amazon was very helpful to me. JC was completely irresponsible, and I won't be ordering anything from them again. This type of thing never happened with the old JC before they went bankrupt and Wellful, Inc bought them.

Been a member for Jenny Craig for many years. I was told they were purchased by a new company and are now online only. After signing up for the meals, I discovered that the ordering process was clunky and difficult. I decided to cancel and this after my 2nd order. After searching their website for a half hour, I could not find any method to cancel. Even the FAQs do not reference how to cancel, so I had to call customer service. I spoke to the rep who informed me that calling was the only way to cancel. When asked why this was not spelled out on the website, I was given a very weak response that family members could cancel a clients, so they needed to hear from their customer directly. Seriously!!! Find another company for weight loss, these guys don't care about their customers like the old Jenny Craig owners.

First I was supposed to receive food for the 14 days. It’s been 19 and still haven’t received it. June 27- July 15. I called days ago to change my shipment since it was so late and I wouldn’t be able to be here. They said they wouldn’t do that. They said it was already being processed. They have supposedly just today made a label ( fedex hasn’t received the order). Now it will sit outside my door for a week, and they could have taken care of this. Customer Service they have none, I would never recommend Jenny Craig.

Jenny Craig is a horrible company. I would give no stars. I signed up for a 14-Day x2 meal plan. I prepaid for the two 14 day shipments because it was "cheaper" to prepay. After the first shipment I knew I did not want to renew the plan so I logged in to my account to cancel the auto-renewal. Since I prepaid I still had one 14-day shipment left. I changed the meal options for that delivery because I did not like 1/2 the meals from the 1st shipment. I received a confirmation email for the changed meal options & a seperate confirmation email for the cancellation of the plan renewal. In the generically generated email it stated "if we are to issue you a refund you will receive it in 7-14 days. I thought, "oh maybe I'm getting a refund for half the prepaid meals instead of them shipping the last meal shipment. This was June 9th. I hadn't received a refund or my last shippment after 4 weeks. I thought I would receive one or the other but instead received neither. So Jenny Craig took my money & didn't send the second meal shippment I already paid for. I called JC customer service & explained the situation. They said "Jenny Craig NEVER issues refunds & we have no record of an email being sent to you that would mention the possibility of a refund". I let them know I still had the email & could forward it to them. I also let them know I wasn't expecting a refund, I was expecting either the refund or my 2nd meal shipment, which I had not received either, so if JC never issues refunds, where is my meal shipment? Customer Service said "You cancelled renewing the plan a month ago so we can no longer see your account as active in order to see what is going on with whether a 2nd shipment was sent or not. Customer Service told me they would have to transfer me to another Customer Service department to recieve any further help. I was transferred. Once again this Customer Service rep said "Jenny Craig NEVER issues refunds. When you cancelled the renewal payment the rep should have let you know". I explained that I was able to cancel the renewal online via my JC account & there wasn't any information stating my second shipment would be cancelled or I would not received a refund of any kind. I was then told that the "solution" for Jenny Craig would be that they would resend the 1st meal plan order & that would cover the 2nd meal plan shipment. I didn't want the exact order I received from the 1st shipment because I didn't like 1/2 the meals. I had already changed the meal options via my accout so I should have received a 2nd shipment with the updated meal changes. Customer Service said the order is in & not changes can be made. At the end of the day Jenny Craig does not have any quality customer service attributes at all. That's fine you NEVER issue refunds (as I was told over & over), however, I prepaid for a service and Jenny Craig decided not to fulfill that service. Mind you I was kind enough to wait 4 weeks & received nothing. I then wasted 30 mintues on the phone trying to see what was going on while having the blame placed on me. This is my experience & I understand everyone should form their own opinions, however, I would NEVER reccommed Jenny Craig to anyone. They have a fixation on money and a lack of care for the individual.

Jenny Craig is a RIP OFF COMPANY. Do not buy there food. I join for the 30 days plan for $509.00 I the first 14 day came and I tried the food the food made me sick and it taste horrible. I called and told CS that I want a refund for the 14 days plan that wasn't shipped yet and to refund me $275.00. they said they don't do refund. What a rip off. Buyer beware DO NOT BUY FROM JENNY CRAIG. Also I didn't even get the second order of food, but I have to paid for it.

I have had great results over the past 3 weeks using Jenny Craig. I am a 65 yr old female and have lost 10 pounds. The food though somewhat pricey is good and convenient. I found I am not hungry throughout the day like with most diets and Jenny Craig offers a great coaching and support network. I would highly recommend this program.

Was a loyal customer for over 20 years and was so sad when they went out of business. I was hopeful when they came back under new management but to put it bluntly, the only thing the same is the name and SOME of the food. Customer service is TERRIBLE (I was put on hold for over a half hour only to ve told that there was no supervisor that would speak to me. I was told I had to prepay for 6 weeks of food which i did, but I needed to purchase additional breakfasts and was told I was not allowed to. Nobsympathy, no concern, no care that I had been such a loyal customer. The food is the same but with way fewer options. But with the horrible customer service and the lack of interest in working with customers, ibwill never spend another dime with this new pathetic version that is abusing what used to be a terrific brand name in the hopes that customers won't realize. Don't waste your moneybor time and ifbyou are looking at reviews, make sure they are from year end 2023 and later!

I'm only commenting on their TV ads. Deception. If J Craig wants to convince us of weight loss, then show us how 'fat' the models were, and their original weight. Then, their new weight and the time it took to lose it. I did low-carb at 190 lbs and lost 15 lbs in 30 days, 15 years ago. I do my own low-carb meals now. For over 15 years, I stay at 160-165 and happy.