Jenny CraigReviews of jennycraig.com

I wish I had read the reviews before I signed up for Jenny Craig again. I was a member before when they had stores you could pick your food up from. I had a wonderful coach and lost 90lbs. This is not the same company. They replace items with things I don’t like and the quality is terrible. I tried to cancel my auto ship online but the website wouldn’t let me. So I tried calling them and was put on hold for such long periods. One time for 2 hours. I finally reached someone today and she kept trying to get me to just pause my order. I told her repeatedly that I wanted to cancel. Then she tried to sell me a subscription to Club Jenny. She then told me I had an order being processed. I told her I had delayed that online until I could reach them. She said that I didn’t do it in time and there are no refunds. Do not use this company. They are not the same as before.

Disgusting. I don't even know if this food is safe to eat. Ever since it went to online only, the quality has dropped badly. I think they are just selling off old inventory to make a quick profit. I've gotten food that had been frozen so long it just crumbled when I took it out of the container.

I found their advertising deceptive. I signed up for the meal program which promised 17lbs weight loss in first 30 days. At the time of sign up, there was a subscription tied to the contract which was very complicated and difficult to understand. I cancelled the contract after 3 months because of my dissatification, but apparently Jenny Craig did not cancel the subscription. On Oct. 3, 2025 I was charged $69.99 for the subscription. When I contacted the company I was told by a clerk the fee was non-refundable and they had not received a cancellation notice from Jenny Craig. I know I am not the only person this has happened to. I WILL NEVER DO BUSINESS WITH THE COMPANY AGAIN.

@jennycraigofficial I am now a former but previously loyal, customer of Jenny Craig who has recently had a horrific and extremely disappointing experience with both the service and customer support I received. I am writing to express my deep frustration and disappointment with my recent experience as a Jenny Craig AutoShip customer. When I initiated my subscription, I specifically asked the representative placing my order if I needed to move my AutoShip date up, as it appeared I might not receive my meals in time to avoid a service interruption. I was assured that this would not be an issue and that I would absolutely receive my meals on time. Unfortunately, that assurance was not honored. My meals ran out as of this morning, and my order is still listed as “in fulfillment.” This has caused a complete disruption in service—despite the clear promise I received at sign-up. I called customer service repeatedly to resolve this, hoping to speak with someone willing to listen, understand, and take action. Instead, I was met with repeated recitations of the “no refunds” policy, without any acknowledgment of the circumstances or the promise that was made to me. While I respect company policies, in this case, I was given a direct assurance by a Jenny Craig representative. Since that promise was broken, I believe this situation warrants an exception. As it stands, I have canceled my subscription and submitted a dispute with my credit card company for my most recent order. I am also sharing this experience publicly in hopes that other customers do not encounter the same issue. I am hoping to reach someone at Jenny Craig who can help make this right, and restore my trust in the brand.

I've been using Jenny Craig for about 10 months. I use Club Jenny. I use Jenny Craig for maintenance so only eat their food about 2 days a week. I've had no problems at all with the company or ordering. The one time Fed Ex lost my order they shipped a new order the same day at no charge. I'm very happy with Jenny Craig and will continue to use their products.

Jenny Craig is very bad!!!!! They shipped frozen food by GROUND delivery. A week later a box of spoiled food arrived at my door, and after much arguing with them they did not provide me with a full refund. Very bad company!!!!! Since they are not honoring a full refund I don't trust that this won't just happen again with my next shipment so I canceled the service. Jenny Craig did not see that they did anything wrong with shipping frozen food by ground delivery.

Don’t click on Club Jenny, they immediately charge your credit card a $69.99 membership fee and refuse a refund. The website is misleading and the employees turn a deaf ear once they have your money.

I had a terrible experience with their ordering. The terms are not clear and customer service was not helpful at all. Reach out to them right after i placed the order because they don't provide the delivery time until after placing order and it was going to be during a time i was going to be out of town, so i wanted to cancel, but they said they couldn't help at all even though i reach out right after placing the order, and it did not impact their business at all. In my opinion this is very deceitful and they are trying to scam money out of people.