Scott B.
Received a faulty item
Received a faulty item. Returned them and wasn’t contacted again. I never got a refund or replacement. Avoid this seller. Now out of pocket from the order and return .
Jenny's Store - Great earbuds for cheap! The products you want, just cheaper.
Jenny's Store (jenny.airreps.info) has 88 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Scott B.
Received a faulty item. Returned them and wasn’t contacted again. I never got a refund or replacement. Avoid this seller. Now out of pocket from the order and return .
Basem
I had a terrible experience with Jenny. She sold me a faulty unit (Tiger Builder) that doesn't work on the latest iOS. When I asked for help, she was extremely rude and told me to 'go buy the original'. She refused to refund my 58.50€ and showed zero respect for customers. Save your money and stay away from this store!"
Response from Jenny's StoreMar 17, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify the situation regarding the Tiger Builder batch. The unit you purchased is fully functional; however, it is currently experiencing a temporary compatibility delay following the latest iOS update. This is a common occurrence with specialized hardware when a mobile operating system undergoes a significant version change. Our team is already working on a firmware (OTA) update that will restore full functionality. Regarding your interaction with our team, we aim to provide helpful and direct support. While we understand the frustration of waiting for a software patch, we stand by the quality of our products. We recommended an alternative solution only to ensure you had a working device in the interim while the update is being finalized. We appreciate your patience as we roll out the fix. Please keep an eye on our official channels for the firmware release.
MCarmen Herrero J.
its a fraud they link to a mercuryo platform to pay with bitcoins and money dissapear and order too
Response from Jenny's StoreApr 28, 2024
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks. Hey MCArmen, I'm sorry to hear that you're dissatisfied with our service. However, I can guarantee you that we are not a fraud. You should have received an e-mail confirming your order after you paid, though if you did not please reach out to us on WhatsApp at +86 133 3655 7084. Best regards, Conner
Richard L.
I just purchased 3 airpods and never received an tracking number or a email or a response from them through phone number.
Response from Jenny's StoreAug 28, 2023
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks. Dear Richard, We apologize for the inconvenience you've experienced with your recent purchase of 3 AirPods. Your satisfaction is important to us, and we understand the frustration of not receiving tracking information or communication from us. To address this matter promptly, we recommend reaching out to Jenny's Store directly through WhatsApp at +86 133 3655 7084. Jenny will be able to assist you in locating your order, providing you with the tracking number, and ensuring that your concerns are properly addressed. We apologize for any frustration this situation may have caused and appreciate your patience as we work to resolve it. Best regards, Conner Customer Relations, Jenny's Store
NjoyABL
I purchased 2 pair of earbuds (order #955). Have never received a confirmation email with tracking number. No way to reach the company. It’s been 3 weeks. Not sure what to do other than leave this review.
Response from Jenny's StoreAug 28, 2023
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks. Hi. We deeply apologize for the inconvenience you've faced regarding your order #955 for 2 pairs of earbuds. Your experience is not reflective of the service we strive to provide, and we're truly sorry for the lack of communication and delay in receiving your products. To address this matter and provide you with the assistance you deserve, we kindly ask that you reach out to our dedicated customer support team. You can contact us directly through WhatsApp at +86 133 3655 7084. Jenny's Store is committed to resolving this issue promptly and ensuring that you receive the necessary support and information regarding your order. We understand your frustration, and your feedback is invaluable as we work to improve our services. Once again, we apologize for any inconvenience this situation has caused and appreciate your patience. Best regards, Conner Customer Relations, Jenny's Store