Struggling with research papers or facing writer's block? Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing. From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again. Start Writing - it's free
Jenni AI (jenni.ai) has 159 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
jenni.ai
Website
jenni.ai
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I did not find the product useful. I tried to cancel my subscription and followed the site's own guidance to do so which said to log in to my account, select billing and cancel subscription. Unfortunately, when logging in THERE WAS NO VISIBLE billing section. Only document editing options/library/etc. Which means there IS no clearly identified place to go to cancel the subscription and they are billing me every month. I have written them to ask for assistance but it is unacceptable not to make the billing/account section easy to find.
TP
THITIMA P.
System problems worst of worst
Hi, I signed up for a monthly subscription but the system signed me up for an annual subscription without any Warning or any Permission. and it costed me a lot of money and I just knew that when I checked on my bank account.
And the ability for generated the essay was not efficient at all all, ai keep repeated information in the text and the references also were not accurate whether the date of information or Unnecessarily repeated cited in the essay so many time.
I would like to cancel the annual subscription that I didn’t meant to get it at first and get a refund for the difference, and sign up for a monthly subscription instead. I did send an email to support team email but didn’t get any response.
Please reply me as soon as possible.
Updated worst of the worst now I can not login website both on iPad and laptop. It just shows application error:((((((((((((((((((((((((
Now I want to cancel and refund all the money. It was my worst experience in my life
FI
Fiona
SCAM. 0 CUSTOMER SUPPR0T. SYPHONS UR MONEY. AVOID.
THERE IS NO CANCEL BUTTON AND EVEN THOUGH I EXITED AND DELETED THE "TRIAL" I GOT CHARGED MONTHS AFTER USNG THAT USELESS WEBSITE JUST TODAY. ABSOLUTE SCAM, PYRMAID SCHEME OF A WEBSITE THAT DOESN'T WRITE WELL. DO NOT FALL INTO THEIR TRAP AND PAY. THEY HAVE 0 CUSTOMER SUPPORT LINES AVAILABLE SO YOU CAN DISPUTE IT AND THEY SAY THERE NO REFUNDS? EXCUSE ME? WHY WOULD YOU NOT REFUND MONEY YOU TOOK FROM ME WHEN DONT EVEN HAVE A SUBSCRIPTION MAKE IT MAKE SENSE!!!!!!!!!!!!!!
JA
José António Cunha C.
Huge SCAM!!!
Huge SCAM!!!
Stay away from it. Biggest waste of money.
Fraudulent and misleading!
LS
Ls
You must paid before can use all tools. Once you paid, you cannot canceled, 30 days refund policy is not working.
Be honest, if customers have to paid for the whole year, just put that amount in the screen.
Must consider 30 days policy.
Old references appeared in citation but with recent year. I already have most all that references before using jenni. So when 2010 appeared as 2024, dissatisfied. I tried again and again. After one day, I asked for refund. But they refused said not refundable. (Yearly 131 euro, while appeared only 13 in the screen)
RA
Randon
Not worth the money and a scam a the end of the day
I recently tried out Jenni.ai, and honestly, it wasn't the best experience. Somehow, according to their records, I ended up removing a 100% off coupon from my account all by myself, which is odd since I'm not usually in the habit of paying more when I don’t have to.
As for the service, it was pretty lackluster. Like many others have said, it’s probably best to give this one a miss. Overall, I wouldn't recommend Jenni.ai based on what I experienced.
Response from Jenni AIAug 13, 2024
Hi Randon,
Thanks for sharing your feedback with us. We're deeply upset that you've had this negative experience with our company. We're here to make it up to you and set things right.
I'm not sure how or why the coupon code was removed from your account—but we don't actually have any 100% off coupon codes. Please share with us where you got this coupon code from.
What I think is likely to have happened—is that you've been given a 100% off coupon code by someone, but the coupon was intended for internal usage, and subsequently, we've deleted that coupon from our database not realizing it would affect you, as it was not intended for real users.
If that's the case, we'd love the opportunity to figure out which coupon code you used (please share your account details in the email we have sent).
We would like to apologise for this, no matter how it has happened—we would never deliberately do something like this. If you can help us understand where we have gone wrong—we will fix it and also reward you for your time in identifying the problem.
Kind regards,
Team Jenni
MC
MagicJade C.
They do not offer the proper service
They do not offer the proper service, you can not unsubscribe it and they never reply you, you can not even send an email to them successfully. But when you tell the bank to have the money back, they can offer the proof that you never asked for canceling the service, what a Horrible company!
Response from Jenni AIAug 13, 2024
Hi Jade,
I want to deeply apologise for any stress we have caused you on this matter. Let's get this resolved.
I've requested additional information on the details of your account via Trust pilot's secure feature.
Please share this with us - and our senior members of the team will personally look into it for you.
This kind of hiccup is not acceptable, and if you can please help us identify how/why this went wrong, we would be incredibly grateful, and you can rest assured that if we have neglected you as a valued customer or anything remotely close to that - it will be rectified, and your valuable time will be compensated.
MK
Marina K.
Literally the worst scam in academic…
Literally the worst scam in academic history. The free trial is 150 words to ‘seduce’ the consumer and after you pay and you can get more words you can see that it lags and basically fails as a ‘robot’. You can buy it for a month, but as usual scammers do, without asking they turn it into a subscription without permission
Response from Jenni AIAug 13, 2024
Hi Marina,
Your review is very concerning for us. We are dedicated to providing a high-quality experience for our users, and from your frustrated words, it's apparent that in this instance we have fallen short.
We are consistently updating our product and rolling out new features. It's possible that while you were testing out our product, you unfortunately got a bugged version of the software.
I've requested information about your account via Trust Pilot's secure feature, please provide the details if you have the time.
This is not the experience that we expect to provide for our users, and something is seriously wrong. Please allow us to investigate your account and if we find anything that may have degraded your experience, we will fix it and ensure that you get enough time on premium to try the product in its true form, free of charge.
Additionally, we are very clear that we are a subscription product, however if you were not aware, it's possible we've not made it clear enough. If there is anywhere on our site that insinuates it is not a monthly subscription, please let us know and we will fix it immediately.
