JenJenHouseReviews of jenjenhouse.com

I am extremely disappointed with my experience with Jen Custom Made. The quality of the T-shirts and caps I received was far below what I expected, and unfortunately I am not satisfied with the products at all. What makes this experience even more upsetting is that I have only been offered a 30% refund, despite the fact that I am unhappy with the quality and feel that the products are not as expected. A 30% refund does not feel like a fair resolution to this situation. This has been a very frustrating and disappointing experience. I paid for products that I expected to be of good quality, but the quality of the T-shirts and caps was extremely disappointing. I would therefore like to request a full refund of £155.00 rather than accepting a 30% refund. I hope Jen Custom Made will reconsider this matter and provide a fair resolution. I would appreciate this being taken seriously and resolved promptly.

Son ladrones, no llego nunca el pedido y no hacen la reembolso, La pagina es una mentira TOTAL. No compren con ellos.

J'ai commandé une robe de mariée début juin, je l'ai reçu 3 semaines après comme convenu, j'ai pris la taille 38, mais la robe ne correspondait vraiment pas à la photo qu'il y avait sur le site, les mouvements de la tulle n'étaient pas fait de la même façon, et la robe était grande, j'ai demandé à faire un retour, puisque j'y ai droit, on m'a bloqué mon compte, résultat je ne peux même plus me connecter. Je faisais vraiment confiance et la je suis très déçue.

Mangelhaft!!!! Finger weg! Kostenfalle!!! Kauf sehr bereut, nur rausgeschmissenes Geld. Qualität sehr billig, China Ware! Farben stimmen nicht, weißes Kleid st grai-weiß, weißer Bolero ist beige-weiß. Versand überteuert. Retourenabwicklung unmöglich. Max 40% wird angeboten, sagt man ok, und danach werden ihre nachrichten ignoriert, folgt kein Retourenschein und sie bleiben auf ihre mangelhafte Ware sitzen.

SCAM! Don’t order from here! I spent $150 on a dress that when I received it, it was nothing like the picture. It was a totally different dress made from cheap material. They told me I can not return it. Bunch of liars and scam artists!!

It took a very long time--like 4 weeks--to receive my order. The dress was made from cheap feeling material and was too small. When I inquired about returning it immediately, I was told that I could not, but that they would issue me a 10% credit on my next order. No way. Never again.

Absolutely terrible experience! Ordered dress after successful payment they were delaying the order Nd emailing me to send picture of my credit card and my ID. The dress have never arrived, money never returned. I have paid expedited shipping-what they write about it is it will take 3-6days. It is 14days since it was apparently shipped, there are no information, And when I am emailing JenJen House the only answer I got is to be more Patient. When I talked to the to the delivery company they told me there is no such tracking number. I would not recommend anyone to order here.

THE DRESS WAS HORRIBLY CHEAP AND NOTHING LIKE ON THE PICTURES. They changed the fabric for a cheaper one. The dress wasn't symmetrical and had many imperfections (dark spots, traces of the needle ON THE MAIN PART), the sewing was really bad. They force you to chose personalised measures, but the dress was awfully not adjusted. Then, they tell you to go spend extra money to adjust it again WHICH THEY SHOULD HAVE DONE SINCE WE PAID FOR IT. The customer service is really poor and doesn’t care about your opinion or your comments. They force you to reorder again even if you say no multiples of times. The photoshop all their pictures to make the dresses look expensive and totally glamourous, but the real version is absolutely cheap and not worth the price. It looked like it was done by amateurs. My dress looked like a red carpet dress on the website, but was more like a Halloween costume in real. They force you to keep the dress and don’t mind the mistakes done while sewing it, even if it prevents you from wearing it. PLEASE DON’T TRUST THIS COMPANY AS IT IS A BIG SCAM. I TOTALLY SUGGEST YOU TO SHOP ELSEWHERE UNLESS YOU WANT TO SPENT SO MUCH MONEY FOR SOMETHING SO CHEAP AND NOT WORTH IT.