Goat F.
No help when there's a glitch
I can't even get answers as to why my application to OPEN the account is being held up. I have opened numerous savings accounts online, and they have all been almost-instant processes. You enter your info, arrange for an opening deposit to be transferred from an existing account, and boom, you're done. I started the process to open an account with Jenius seven days ago. I submitted my info and I got one confirmation email saying I'd be receiving more information once my account was approved, within 24-48 hours. After 2 days, I called their live customer service line, and the rep simply told me that my account "was under review" and that she would "submit my application for further evaluation". But she couldn't explain why it wasn't just approved outright. Now it has been a week, with no further communication or explanation from them, so I posted on their facebook page hoping for a response. No response (yet). But I have moved on. I found another online-only bank offering a High Yield Savings Account that I was able to open an account with instantly, and I've already begun depositing into it. I did some digging and found other complaints about lack of customer service, including one commenter in an online forum complaining about not being able to even open the account, just like me. It's all automated, so if you have a hyphenated last name or maybe your street name has an apostrophe in it, that may throw the computers off, and then your application just gets stuck somewhere and no one can help you. Best to go with another bank.