JENCO WHOLESALE Reviews | Read Customer Reviews of jencowholesale.com

JENCO WHOLESALE Reviews | Read Customer Reviews of jencowholesale.com

JENCO WHOLESALE reviews

27 approved reviews, newest moderated first

Steven M.
Jan 31, 2024
Item sold out but you failed to remove…
Item sold out but you failed to remove it from the website. Money was returned but no explanation given untill contacted
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being sold out. Occasionally, stock updates may lag, and we regret this oversight. While your refund was processed promptly, we acknowledge the lack of proactive communication and are working to improve in this area. We value your input and are committed to providing a better experience in the future. Best regards, Jenny
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Michael B.
Jan 30, 2024
The representative went the extra mile!…
The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer service!!!
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support. We look forward to the opportunity to serve you again in the future. Best regards, Jenny
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MIchael P.
Dec 23, 2023
Was not notified of price increase…
Was not notified of price increase after placing multiple orders for same product.
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the price change. We strive to provide a seamless experience and understand how this situation may have been confusing. Your concerns are valuable to us, and we will use them to improve our communication and processes moving forward. Please feel free to reach out if you have further questions or need assistance. Best regards, Jenny
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Hamo L.
Dec 4, 2023
Accurate product description
Accurate product description. Fast shipping.
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support. We look forward to the opportunity to serve you again in the future. Best regards, Jenny
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customer
Nov 8, 2023
Great price and LOVED free shipping!
Great price and LOVED free shipping!
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support. We look forward to the opportunity to serve you again in the future. Best regards, Jenny
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John W.
Oct 2, 2023
I bought a part on 6/22/23 and it had…
I bought a part on 6/22/23 and it had the wrong O rings.........I thought it was mayybe ......one time error. Although I installed the part and it leaked and was hard to turn. I ordered another of the same part on 9/24/23 and it came with the same O ring problem. Problem part: 10-80553 Danco cartridge for Moen and Gerber faucets. I was going for the repair on the shower faucet rather than tear the wall out to replace the shower fixture. I have not given up on this project but the O rings are to fat and your #80553 part will not go together. This part for a Gerber shower faucet Just get the right size o ring you say............CAN NOT FIND THEM!!!!!!!!!!! Way to many man hours in this project and not mention the destruction of my vocabulary with four letter words.
Response from JENCO WHOLESALEOct 17, 2023
Hello Jhon, We sincerely apologize for the inconvenience you've experienced with the part you ordered. We want to clarify that as an authorized reseller, we don't have control over the product quality or contents. We receive and ship items exactly as provided by the manufacturer. We are equally concerned about the issue you've faced. We recommend reaching out directly to the manufacturer to report this issue and seek a resolution. They might be able to provide you with the correct O-rings or guide you through the necessary steps to address the problem effectively. Your project and satisfaction are important to us, and we hope you can find a satisfactory solution to complete your repair. If you have any other questions or concerns, please feel free to reach out to us at [email protected]. Thank you for your understanding, and we appreciate your patience. Best regards, Geff Jenco Wholesale Customer Care
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HappyCustomer
Sep 30, 2023
Confused why the part went from…
Confused why the part went from Sacramento, CA to Orlando FL, then to Prosper, TX...
Response from JENCO WHOLESALEDec 6, 2024
Dear Customer, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support. We look forward to the opportunity to serve you again in the future. Best regards, Jenny
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George
Sep 13, 2023
The part I needed at a good price...
They had the part I needed at a good price and it arrived promptly.
Response from JENCO WHOLESALESep 26, 2023
Dear George, We truly appreciate your kind words and look forward to serving you well in the future. Thanks for choosing us! Best regards, Jenco Wholesale Customer Care
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