JENCO WHOLESALEReviews of jencowholesale.com

Response from JENCO WHOLESALEMay 22, 2025

Dear Richard, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced. While we did not receive your initial email, we have now acknowledged your concern and have reached out to you directly via email to address the issue. We are committed to resolving this promptly and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact us. Best regards, Jenny

Response from JENCO WHOLESALEApr 24, 2025

Hi Sheila, We're sorry to hear that the rapid stop stem did not match the original, despite being listed as OEM. Compatibility can sometimes vary by model, and we'd be happy to help verify the correct part. Kindly email us at [email protected] with your tool’s model number, along with a photo of the original part and the one you received. Once we have that, we’ll gladly assist you with a refund, reshipment, or return, based on your preference. We truly appreciate your patience and are glad to hear the package arrived on time. Please let us know if there’s anything else we can help with. Best regards, Jenny Han Customer Support Team

Response from JENCO WHOLESALEApr 15, 2025

Dear Luis, We wanted to inform you that your order was returned to us due to an insufficient address. We would be happy to reship the order please confirm or update your shipping address via email: [email protected] so we can proceed. We also noticed your recent review and sincerely apologize for the inconvenience caused. We truly value your feedback and would appreciate the opportunity to make things right. Looking forward to your response so we can get your order to you as soon as possible. Best regards, Jenny

Response from JENCO WHOLESALEDec 6, 2024

Dear Customer, We sincerely apologize for the inconvenience caused by receiving the wrong product. To resolve this matter promptly, we kindly request you to reach out to our customer service team at [email protected] or call us at . Our team will be happy to assist you with a resolution. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Jenny

Response from JENCO WHOLESALEDec 6, 2024

Dear Customer, We sincerely apologize for the inconvenience caused. We understand the disappointment of not being notified about the stock issue sooner. Please feel free to reach out to our customer service team at [email protected] if you need further assistance. We appreciate your understanding and will work to improve our communication in the future. Best regards, Jenny

Response from JENCO WHOLESALEDec 6, 2024

Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being sold out. Occasionally, stock updates may lag, and we regret this oversight. While your refund was processed promptly, we acknowledge the lack of proactive communication and are working to improve in this area. We value your input and are committed to providing a better experience in the future. Best regards, Jenny

Response from JENCO WHOLESALEOct 17, 2023

Hello Jhon, We sincerely apologize for the inconvenience you've experienced with the part you ordered. We want to clarify that as an authorized reseller, we don't have control over the product quality or contents. We receive and ship items exactly as provided by the manufacturer. We are equally concerned about the issue you've faced. We recommend reaching out directly to the manufacturer to report this issue and seek a resolution. They might be able to provide you with the correct O-rings or guide you through the necessary steps to address the problem effectively. Your project and satisfaction are important to us, and we hope you can find a satisfactory solution to complete your repair. If you have any other questions or concerns, please feel free to reach out to us at [email protected]. Thank you for your understanding, and we appreciate your patience. Best regards, Geff Jenco Wholesale Customer Care