Jelly CasesJelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Kate
I was a fool two times. I placed an order in November for my daughter's birthday. When the order never came, I placed a second order thinking that the first one may just be hung-up in the mail due to COVID and that order also never arrived. I sent an email to customer relations and received an automated response with a case #, but haven't heard anything since them. I am contacting my credit card to see if they can retract payment.
jenna D.
I can not to begin to describe how terrible this company is. I have reached out numerous times and not once have I gotten word about the whereabouts of my order placed over a month ago. DO NOT ORDER FROM THEM.
Zoe C.
I placed an order for a case on 28/10/2020, they took the money out of my account and still have not confirmed it is out for delivery. I have tried to get in touch multiple times with no acknowledgement or response, I have even now requested a refund and still nothing. Do not order from them.
Response from Jelly CasesJan 8, 2021
Hi Zoe, Thank you so much for taking the time to leave us your feedback. Unfortunately we have faced serious logistics issues due to COVID over the last few months but we have since improved our delivery services and are already seeing orders being delivered much faster. I have also seen that you received your package just a few days later after placing your review. Customer Support is ensuring that everyone is satisfied with the product so please contact us at [email protected] in case you are not. If you are satisfied with the product we would appreciate, of course, if you want to edit your review and specify also this. It would help us :) Kind regards, Jelly Cases
Ava N.
This company is one of the worst companies I have ever dealt with. Paid for express shipping and three weeks later my order still hasn't even shipped. I've been ignored and been rude to by their customer service. Every time I leave a comment expressing my concerns on their instagram they delete it. Extremely unprofessional. I want this company to be reported and have to own up to how they are scamming.
K H.
Zero stars if I could, this company is terrible. Total scam. Before my order was shipped, I requested my order be canceled and my money refunded. My order ended up shipping the same day I requested the cancellation. When customer service finally responded, I was told they could not cancel the order since it was already shipped. Makes sense, but no mention of how to go about getting my refund. Over the last month I’ve sent a few emails asking how to go about getting a refund, and I’m just being ignored. I tried twice to open a new complaint, and no response. I left a comment on their Instagram asking about my refund, and it was deleted by them. Avoid these scammers! Don’t trust the reviews on their website, they just delete the negative ones!
Luisa C.
Absolutely not recommended, they keep the money and don’t ship the stuff you paid for . Customer service is fake, they don’t Give tracking number and then disappear without answering. SAVE YOUR MONEY . DON’T BUY FROM THESE PEOPLE
Melissa P.
Ordered a case but the coloring of it is just a piece of paper on the inside of the case that isn’t even glued on or anything. I spent nearly $20 for just a clear plastic case.
Alina
Case doesn’t look like the image. Received an email from customer service ‘Mary’ admitting they use product enhancement photos and the products don’t look like the photos. So basically they’re trying to sell you on the photo. It’s a phone case cat fishing site I guess...
