Jelly CasesReviews of jellycases.com

Response from Jelly CasesMay 18, 2022

Hi Cynthia, Thanks for sharing your feedback. As we previously mentioned via email, we cannot proceed with the refund because you filed a dispute. We would like to process it for you so we can resolve this issue immediately. However, our system will not allow any refund once a dispute has been filed. We sent a screenshot via email before for your reference. We also sent a follow up email last May 10 asking you to cancel the dispute so we can proceed with the refund but you did not cancel it. Sorry for this situation. It is disappointing to know that we did not deliver the quality you have come to expect from us, and it is even harder to hear we have disappointed one of our customers. We put our staff through extensive customer service training so we’re saddened to hear this. The lapses in our service are certainly not reflective of our values as a company. We’re normally known for our exceptional attention to detail, and we regret that in this rare instance, we missed the mark. Trust that I will personally be looking into all the areas that need correction with my team. Please accept our sincere apologies. We are proactively taking steps to ensure we maintain our high standards of product quality and customer service in the future. We hope that you can give us another opportunity to provide you with a great shopping experience next time. Sincerely, Jelly Cases Team

Response from Jelly CasesMay 12, 2022

Hi Missy, We are truly sorry to hear about your experience and frustration. As much as we would like to resolve this for you, we cannot proceed since you did not provide your contact details when we requested it a few days ago. Please understand that we cannot trace orders/emails using the username you provided in your review. This is why we requested your email address to verify this experience and resolve the issue ASAP. It would be great if you can email us directly at [email protected] Hoping to hear from you soon. Sincerely, Jelly Cases Team

Response from Jelly CasesMay 18, 2022

Hi Alex, Thank you for taking the time to share your feedback. Upon checking, we refunded your payment last May 3, it looks like you posted the review before we responded to your email. Our Customer Service Team was receiving many emails last time due to bulk orders, resulting in longer wait times. It is never our intention to keep our customers'money. Sorry to give you this impression. It is disappointing to know that we were not able to meet your expectation during your order with us. Please be assured that I will raise your concern with the team as we continuously work on enhancing our customer experience. Again, we are really sorry for the inconvenience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great shopping experience that so many of our customers have grown so fond of. Stay safe. Sincerely, Jelly Cases Team

Response from Jelly CasesMay 23, 2022

Hi Christina, Thank you for taking the time to share your feedback. Upon checking, we refunded your payment last April 26, please check your email to see the refund notification. We also sent an email to inform you about the refund and a follow up email last May 5. Our Customer Service Team was receiving many emails last time due to bulk orders, resulting in longer wait times. I'm really sorry it took us a few days to respond to your emails. I know this has been very frustrating for you, and for that, I sincerely apologize. Please know that our team is already responding within 24-48 hours. Also, please note that we ship from different factories all around the world depending on the product and location. As much as we'd like to keep you as a customer, I understand your decision. Please feel free to reach out anytime if there's anything else I can help you with. Sincerely, Jelly Cases Team

Response from Jelly CasesApr 21, 2022

Hi Jane, We are truly sorry to hear about your frustration. As much as we would like to resolve this for you, we cannot proceed since you did not provide your contact details when we requested it a few days ago. Honestly, we are quite bothered on your comment about refund request because our customer service team is working hard everyday to assist our customers. Although sometimes, our team is receiving higher volume of emails, resulting in longer wait times. They really reach out to our customers and resolve concerns. Sorry to hear about this delay and experience. It is disappointing to hear and read that we have been non-reactive and limited in our engagement and offering possibilities. Sorry for this situation. Please know that we cannot trace your transaction since you did not provide your order details. We would love to hear from you directly. Please email us at [email protected] Hoping you will allow us to correct this for you. Sincerely, Jelly Cases Team

Response from Jelly CasesApr 1, 2022

Hi Erika, We are truly sorry to hear about your frustration. As much as we would like to resolve this for you, we cannot proceed since you did not provide your contact details when we requested it a few days ago. Honestly, we are quite bothered on your comment about our Return/Exchange policy because we definitely honor full refund for damaged items. It is disappointing to hear and read that we have been non-reactive and limited in our engagement and offering possibilities. Your recent experience with us transcended not the norm in service and experience that we provide, as we generically get high appraisals, and therefore we certainly take your feedback on an important note to handle. To ensure we do the needful and improve where we fell short, we would love to hear from you directly. Please email us at [email protected] We look forward to hearing from you. Hoping you will allow us to correct this for you. Sincerely, Jelly Cases Team

Response from Jelly CasesApr 1, 2022

Hi Maria, Thank you for taking the time to share your feedback and sorry to hear about your frustration. Upon checking, one of our agents personally reached out to you last time and asked you to cancel the chargeback you filed with your bank first so we can process your full refund. However, the chargeback you filed was not cancelled. Please know that we always communicate with our customers and try our best to resolve issues but there are situations beyond our control. While I regret that you were not able to experience our usual great service, we hope to serve you again in the near future and look forward to making it up to you by then. Sincerely, Jelly Cases Team

Response from Jelly CasesMar 12, 2022

Hi Charlotte, It looks like you posted this review prior to our conversation via email. Again, we are truly sorry to hear that we did not deliver the service you have come to expect from us. As mentioned via email, the shipping company lost your parcel and this is why we refunded your full payment. I know this has been very frustrating for you, and for that, I sincerely apologize. Please know that I am currently looking into all the areas that need correction with our shipping partner to minimize the impacts of lost packages. Although lost packages are beyond our control, we certainly take full responsibility for these situations and rest assured we will resolve this for our customers. Again, we sincerely apologize for the inconvenience. We hope to serve you again in the near future and look forward to making it up to you by then. Best, Jelly Cases Team