Jelly CasesReviews of jellycases.com

Response from Jelly CasesSep 21, 2022

Hi Olivia, Thank you for taking the time to share your feedback and really sorry to hear about your frustration. It looks like this review was posted before our support team responded to your email. Upon checking, our customer support team emailed you last Monday and you did not respond after that email. If you sent another email, please let me know since we cannot find another ticket associated with your email address. I checked your order and I saw that it has been shipped. The issue was our support team failed to give you some updates after their last response. We recently experienced processing and shipping delays, this is why our support team received a lot of emails. They've been trying to answer emails as many & fast as possible but because they received a lot, this situation is resulting to longer wait times. Really sorry for this situation. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a great customer experience, and it's apparent in this case that we fell short. Please accept my deep apologies for the shortfalls in our service. I will contact you via email to monitor the package for you and coordinate with you directly. Thank you. Best, Jelly Cases Team

Response from Jelly CasesSep 25, 2022

Hi Angela, Sorry to hear that our product did not meet your expectations. We have sent you 2 emails to address this situation but you did not respond to us. Hoping to hear from you so we can get things sorted for you very soon. We are sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team

Response from Jelly CasesSep 25, 2022

Hi Michelle, We're sorry to hear about what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write about it. As much as we would like to resolve this for you, we cannot proceed since you did not provide your contact details when we requested it a few days ago. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. Hoping to hear from you soon. Sincerely, Jelly Cases Team

Response from Jelly CasesSep 25, 2022

Hi Brenda, Thank you for sharing this experience, which certainly doesn't sound right! As stated in our email, your package was lost by our shipping partner and this is why we cannot locate it last time. Upon checking, we did not send a replacement item because one of our agents, Mia refunded your order already as per your request via email. We are truly sorry to hear that we did not deliver the service you have come to expect from us. There are things like lost packages that are beyond our control but rest assured, we will cover the costs and take full responsibility of this kind of situation. Apologies again for any disappointment caused here. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great shopping experience that so many of our customers have grown so fond of. Thank you. Sincerely, Jelly Cases Team

Response from Jelly CasesSep 25, 2022

Hi Clio, We are truly sorry to hear that we did not deliver the service you have come to expect from us. Upon checking your emails, you don't want to shoulder the shipping costs when returning the product. As stated on our website, customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect. Also, we are sincerely sorry for what you've experienced. It is disappointing to discover and read that we have been non-reactive and limited in our engagement. Trust that I will personally be looking into all the areas that need correction with my team. Please accept our sincere apologies. We are proactively taking steps to ensure we maintain our high standards of product quality and customer service in the future. Sincerely, Jelly Cases Team