Jelly CasesReviews of jellycases.com

Big SCAM! Do not buy from this company - never received the product and they refuse to offer refund - wonder if they really exist as it seems just a big scam

ORDER #88176 I’ve been putting off writing this review in the hope that customer service will suddenly start responding to my emails, or I’ll suddenly receive my order, but no.. I’ve still heard nothing. I placed an order on the 6th October which I am yet to receive, it hasn’t even been dispatched. The website states a maximum of 10 working days. Someone named ‘Ellah’ sent me one email weeks ago to say there had been worldwide issues with delivery but my order had been dispatched. I believe this is a generic email that is being sent to all customers by this SCAM company. I have emailed repeatedly asking when I will receive this order, requesting a refund etc, all emails get ignored. I’ve even approached this company on Instagram and they can’t assist because they manage social media apparently. The person who manages this account told me that they delete negative reviews and this is part of their job!! Insane. I wish I had looked at reviews before ordering from this company. I’m now disputing this with my bank to try and get my money back.

This site is totally scam. I should've read those reviews before. It has been almost 2months since I ordered and still not arrived and even no tracking information. I emailed them a lot of times and only they reply when I sent message through Facebook messager. And always excuse something and never tell me exact date to arrive. So I asked return and they said they can't do that since it has been shipped already. This is crazy!!!! No way they shipped because they are so many reviews as same case. If you see these reviews before buy you are lucky! DON'T BUY FROM THIS SCAM SITE!!!

They will not return my email, they haven’t shipped out my product but they were fast to take my money.

Would give 0 stars if I could. I never received my product (I ordered over 2 months ago). I reached out many times and they kept telling me there we shipping delays. After 30 days, I reached out again and they never responded. I followed up 3 times afterwards and still no response. I ended up contacting my bank to dispute the charge.

Horrible customer service Ordered, waited weeks and no tracking number, emailed a dozen times now with no response. Finally got a response and they and was told… Ellah (Jelly Cases) Really sorry for the long delay in getting a response for you. It looks like there were huge lapses in the replies based on all email correspondence. Your ticket has gone to our Spam folder and has just been recovered. Obviously, we failed in providing you the service you deserve. On that, we sincerely apologize. Again, our apologies for all the inconvenience. Let us know if you have other concerns. Best regards, Ellah So no response on the actual question I asked and still weeks again with no further response. Horrible company to deal with. STAY AWAY AND DONT ORDER FROM THEM!!

First order lost…or stolen Second order still not received Emailed but no further on Won’t recommend Wish I’d read these reviews first Christmas presents too

I ordered my cases 9/16/22 (order #86915) and STILL haven’t gotten them. I emailed them and they said (copied from their email), “ Ellah (Jelly Cases) Oct 28, 2022, 11:03 GMT+2 Hi Tiffany, I'm so sorry for dropping the ball on this. I hadn't seen your email until now. Also, sorry to inform you that your package will be delayed. Our shipping partner has just informed us that they did not release some packages last time (including your package) due to delivery issues in your area. Worldwide issues have affected shipping companies and they are not delivering as they are expected to. However, I'm glad to inform you that they already fixed this issue and your package has been dispatched already. Please know that in no way did we intend for this to happen. It’s definitely not normal nor was it anticipated. We are here to serve our customers to the best of our ability, but despite our best efforts, there are circumstances beyond our control. To make up for the hassle, we would like to offer 30% Off on your next order. Just enter NEXT30 at check out. We're really grateful for how patient you've been here and sincerely apologize for any inconvenience caused. Best regards, Ellah Jelly Cases Apparently this is normal after looking at the reviews. I’ve been trying to look at the tracking number and shocker, it doesn’t work. I want my money back and I want everyone to see this so they don’t have to deal with these same issues. If they won’t issue a refund I’ll have to call my credit card company. I’m so disappointed because I really wanted those cases. I hate that this company is allowed to continue to scam people.