Jelly CasesReviews of jellycases.com

I would prefer to give zero stars because the experience has been very negative. I ordered two phone cases in early November 2022 and, after many emails, I was finally told via email in January that my cases were sold out and to choose something else. I have asked for a refund several times and my emails are ignored. The last communication was filled with excuses about my email being stuck in their spam filter even though I had replied to their email as instructed. It is wrong that any retailer take your money and not provide a refund if the goods are either not available or the customer has requested the refund. As a consumer we are entitled to change our mind and cancel the transaction. In this instance, it is now theft. This retailer has taken my money, not provided the goods and is now hoping to wear me down with their silence until I give up. I have seen that most of the reviews are of similar experiences as mine and this company should not be allowed to trade. The word trade in itself is false where Jelly Cases are concerned because they are not ‘trading’ anything with the consumer. They are taking money and providing nothing in return. AVOID JELLY CASES. UPDATE!!! Weeks following my review Jelly Cases refunded my money.

Company did not ship order for over 3+ mos. I contacted after 1 mos to cancel and was told I needed to wait until I receive product and then I could return for full credit. Once I did receive contacted them for return I could get no response. Finally 5 mos later someone responded and said I could return but shipping would cost more than the items. BEWARE order elsewhere. Not a good company. Purchase made in August....never received until October 30....initially contact in September when I did not receive. Was told to wait to receive.Finally received August purchase in October .Requested refund beginning in November...ticket# 31984 and 39710...emailed 10+ times and no response for weeks. Finally in January 5+ mos after purchase they told me shipping would be back to China for $30+ more than cost of goods. BEWARE

DON’T ORDER FROM JELLY CASES!!! I ordered 2 cases on Dec 10th. I was patient as it was Christmas and they were not gifts. I received an email that said my order was lost and that one of the cases was no longer available and to choose anything to replace it… which I did. I use Shop which the status never changed from “order placed” for all that time. I tried emailing for status updates with no response. Finally end of January I told them to refund my money; nothing. So, I disputed the transaction with my credit card company and shop. The status then switched to sent and delivered quickly. In shop all three cases shoed as apart of the items being shipped; however I only received one and not only is it cheaply made, it looks used!!!

J’ai commandé une coque pour mon iPhone en août 2022 et je ne l’ai absolument jamais reçu. A ce jour. jelly case ne répond même plus à mes e-mails. De l’argent jeté par les fenêtres ! Je ne recommande pas du tout

Honestly, this site is a scam. Do not order. I placed an order in September 2022. After 8 weeks of not receiving anything I reached out to request a whereabouts on my delivery. They were prompt at responding and I believed that I’d receive my order soon. It has now been 4 months, and still nothing. I got sick of waiting and asked for a refund, however as soon as I requested this I got no responses. I’ve emailed them 5 times requesting this over months. NOT A SINGLE RESPONSE! Do not order from here. I’ll be contacting the appropriate people to notify this business is a scam if I do not hear from them or receive the refund. Absolute joke.

Order did not arrive - When I contacted customer service all the said was it has been delivered as far as they are aware. Waste of money

I ordered two items in a Boxing Day sale, I never received a tracking email and my order number didn’t work when I tried to track online. I did receive an email saying they were slower than usual due to a large volume of orders. One case arrived after about a month, and the other has not. I have emailed five times with no response, they can’t be messaged on Facebook and my Insta chat didn’t get a response either. I would suggest shopping elsewhere!

Paid for expedited shipping took over 3 weeks. Mark Taiza from customer service will email and never follow up. Crap company