Jelly CasesReviews of jellycases.com

Edited to better reflect my experience. My original order I was contacted and told it was ‘out of stock’ and I was asked to make another selection which I promptly did. After some time my order still had not been dispatched. I tried to follow up via email but went without a response and could not make contact with anyone. I eventually submitted a negative trust pilot review and planned to submit a bank dispute. The negative review seemed to warrant a response via email and I received a refund at my request. While I am happy to have got my money back, it was an inconvenience and my overall experience remains unsatisfactory. Due to these circumstances I would not recommend purchasing with Jelly cases.

Total scammers. DO NOT BUY!!! Ordered cases on 9th April, heard nothing from anybody about shipment. Contacted someone on 17th April and said they would reply. They didn’t. I emailed a few more times and no one has replied. I contacted them via Facebook and Instagram and someone said someone would get back to me asap but they have not yet. I have just ended up raising a dispute with my bank to get my money back.

IF YOU HAVE ALSO BEEN A VICTIM OF THIS SCAM: 1. Dispute the charge with your bank (they can investigate and potentially get your money back) 2. Report them on Insta and Facebook (you can select “possible scam” as the reason) 3. Report them to your government’s offical scam register (I.e. scamwatch.gov.au for Australia). 4. Report them to your countries consumer law officials (I.e. search Australian consumer law) You might not get your money back, but maybe if enough people report them, this scam can get shut down!! I ordered 6 months ago and still haven’t received my case or a refund!

I placed an order for two cases at the beginning of January. Come march there was still no sign of them I had honestly forgot I even ordered them. When I emailed to say I never received even a shipping notification yet and that I wanted to cancel for a refund they then all the sudden shipped my package. I don’t even own the phone I had bought these for anymore. They ignored the rest of my emails and now three full months after I ordered them I am stuck with two phone cases that are completely unusable for me. You’re better off ordering from Amazon. Similar quality but at least you’ll actually receive your order.

This company is a scam. I ordered a phone case on December 7, 2022. On December 15 I reached out to see if I could get confirmation of shipping or updated information as I have heard nothing since ordering. December 29 I received a reply telling me that the shipping company lost my phone case and it was not their fault, and they would send me a new one, but the one I ordered was not in stock. I then replied on January 2 saying that I was disappointed and I only ordered from them for that case specifically and so I would like a refund. This email went unanswered. Then on January 29 I reached out again asking for my refund. This email has gone unanswered. I have now reached out again on April 2 (as I had forgotten truthfully since its been 4 months!!!!) and await their reply. I have gone to their instagram to message them as well. This is horrible customer service, a fraudulent company, and please do not waste your time or your money on these people. I will make sure that I post my review everywhere to make sure no one else ends up in this situation.

I ordered 4 phone cases in October 2022 and it’s March 2023. I still have not received them. I emailed each month at least once asking for any updates and there was always an excuse “we lost your order”, “we’re out of stock”, “your email went to a junk folder” and I really wanted to give them the benefit of the doubt but after 5 months, they wouldn’t honor my order or issue a refund, I filed a claim with my bank. They sent me an email asking to withdraw my claim and would offer a refund after, but even after that they didn’t. Don’t trust jelly cases!

Same ordered got email and never received

I ordered a phone case and screen protector on Jan 6th. Two weeks later I received an automated email saying that my order was being delayed but did not receive any further updates. I tried to track my order on the website but it had not been refreshed since the delays started happening so it was pretty useless. I sent a message on the website asking if they could give me an update as soon as possible as to where my order was and the estimated date of delivery and arrival. The person who responded said they would let me know "as soon as possible". After another 2 weeks of no reply, I sent a follow-up email. They later got back to me and said that the shipping company lost track of my order and had no idea where it was. I was offered a different phone case as a replacement (as the one I originally ordered was out of stock) but I decided not to go through with it because I didn't want the same thing to happen again. So I requested a refund. It is now March and after sending two more emails I STILL have not heard back! I've lodged a dispute with the bank so I can get my money back. Overall the communication was very poor and updates were frustratingly slow. According to Facebook, other people have reported the same issue which leads me to believe that Jelly Cases is a scam. Very disappointed. I will NOT be buying from them again!