Jelly CasesReviews of jellycases.com

I ordered a case and got an email a month later saying it would be delayed due to the pandemic. Three months later I hadn’t heard anything and sent an email requesting a refund as I had bought a new case in the meantime. Instead, they delivered the case to me and when I went back and forth with them for over three months on how to send it back for a refund they finally got back to me with “it’ll cost more money to mail it back than the case was worth. We’ll give you a 50% off voucher for next time though.” Legitimately think this place is a scam. Absolute waste of my time and money- would never ever recommend to any other customer.

Well I ordered in June 2, no email confirmation! I emailed them and still waiting for a reply….. seen all the negatives reviews I am pretty sure I got scammed and lost my money! I just can’t believe they can keep doing this! Will definitely report with BBB so they investigate this company! If I dont get a response from the company by monday I will open a bank dispute! Not playing back and forth email game with this people! Update: june 11, still no movement of my package and the company was able to ask for more information of my situation here but I got zero email reply on my email, interesting!

The cases I ordered took over a month to arrive and then, when they got here, one of the cases was broken. Contacted the company for a refund but they instead said they’d send me a replacement of my choosing. The replacement never arrived, nor did a refund. I would never buy from this company again!!!

Also scammed. Going to report to BBB too so hopefully they launch investigation. They processed my payment and then emailed me to let me know they didn’t actually have the case I ordered and have no idea when they would have it. Asked me to choose another case and then told me they didn’t have that one either. I just said OK can I just have my money back and they keep responding by asking me to pick a new case and that they’ll look into a refund. This has been going on for 5 months

I ordered a phone case, and after entering in my credit card info and purchasing it, I was offered a second phone case, which I promptly declined. Nevertheless, the company actually charged the second case to my credit card without my authorization, and sent me an email confirming this add on purchase. Within minutes, I wrote to the company stating that I did not want the second case, and to please take it off. Over the next 5 days, I wrote them 4 times. They finally responded stating that they were unable to refund my money because they weren't able to respond to my email in time and the case had shipped. Yet, I haven't received either case. There is obviously no reason they can't return the money they took without my authorization. I am now out the cost of 2 phone cases -- one was supposed to be a gift for my daughter's birthday and hasn't arrived, and the other I never authorized -- and I have received nothing. Update: After posting this review, Jellycases suddenly wrote to me again stating (again) that they can't return the money and that the cases have shipped (I have verified that in fact, the cases have not shipped), but "not to worry" because they can help me with a refund later for the money they were not authorized to charge in the first place. I assume they will now post a stock response here, claiming that the issue has been resolved and/or that they have sent me emails, as they have in response to the 300+ other similar complaints here. The issue has not been resolved, and I am working with my credit card company.

Did not send my case until I put a bad review on here. 3-4 months later, they say the same excuse to everyone ( emails you send got lost and so did your package etc) they also ask you to pick a new case as the one you picked before it out of stock. Yet will still be on the website. SCAMMERS

After not receiving my order, I started emailing them and can you say ghost town? When they finally did email me back about three weeks later, they said that my items were no longer available, and that I needed to choose something else. Instead, they would not issue a refund. I had to file a dispute with MasterCard in order to get my money back. I will never order from this company again. Most of their cases are available on SHEIN for ~$4 instead of Jelly Cases ~$32!!!

SCAMMED just like everyone else. Ordered a phone case and screen protector (AU$36), got an email the following day from Taiza saying the case I ordered was out of stock and to choose a different one. I replied asking for a refund. No response. I followed up 2 more times a week apart each with no response. Have reported them on cyber.gov.au, scamwatch.gov.au, Instagram and Facebook. 18/5/23 Edited to add: I finally received a full refund after following up and asking for a refund about 10 times across email and instagram. It took one month from first asking for a refund to receiving it. A very negative experience overall.