Jelly CasesReviews of jellycases.com

1.8570 reviews
Computers & Phones

Jelly Cases

About Jelly Cases

Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!

Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.

Also known as: jellycases.com
Website: jellycases.com
Category: Computers & Phones
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: June 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Jelly Cases reviews

Showing 429 reviews with 1 star · Clear filters

Nelly P.
Nov 10, 2023
This is the first time that something…
This is the first time that something like this happened to me! Totally a scam! They always answer that they are sorry and to contact them by email but I did it several times and nothing happened and nobody replies my emails.
Response from Jelly CasesNov 11, 2023
Hello Nelly, We are so sorry to hear that you are having an issue with your delivery. We have already been in contact via social media and email. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Of course we will proceed with your refund for the package lost by the shipping company. Sorry again for the delay. Jelly Cases Customer Support Team
Mariah
Nov 9, 2023
DON’T BUY FROM JELLY CASES
Another customer that probably got scammed. I ordered a phone case and screen protector back in August, it’s now NOVEMBER. I received one email back in September saying it takes up to 25 business days. Well it’s been way pass that and still no package delivered. Don’t order from this company. Save your money!
Response from Jelly CasesDec 16, 2023
Hi Mariah, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Deanna
Nov 8, 2023
2.5 month wait and still waiting
My first purchase was terrific, loved the cover. But have been waiting 2.5 months for this second order. Customer service still to reply…. I’ve now received a response and full refund and as they could not find the order. The action and response was 5 stars!
Response from Jelly CasesDec 13, 2023
Hello Deanna, We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable. To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have. Best, Jelly Cases Team
Patricia C.
Nov 8, 2023
Scammers
Their website is scraped from other sites: the descriptions, the reviews, the photos. If you do reverse Google Images searches you’ll find that none of their images are original. The same goes for their privacy policy or terms of service. If you check their legal address on Google Maps you’ll find that it corresponds to a different business. They are scammers: I placed an order, the charge went through on the credit card but they never shipped it and they ignored all my emails. They do this to all their customers: nobody receives the goods because it’s a fake business. I have reported them to the FTC and I’m going to report them to the Policía Nacional of Spain, where the business is located. If you placed an order with them I suggest you dispute the charge with your credit card.
Response from Jelly CasesNov 20, 2023
Hello Patricia, We are so sorry to hear that you are having an issue with your delivery. We have already been in contact email. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others. We did proceed with your refund for the package lost by the shipping company. We keep in contact via email for anything else you may need. Sorry again for the lost order. Jelly Cases Customer Support Team
JPC
Nov 7, 2023
Do Not Order from Jellycases
My order was confirmed on Oct 03, 2023 and the site says the standard shipping will take 7-10 business days. No further updates regarding my shipping after Oct 03 so I opened service tickets on Oct 25. As of today, there is still no response. I think I got scammed just like everyone else did. Update on Nov 24, 2023: I opened service tickets on Oct 25 to both Jelly Cases support and sales departments and neither department has contacted me. For those who are really frustrated with their order and want to get their refund, go through your credit card company and submit a “charge back” request.
Response from Jelly CasesNov 9, 2023
Hello, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Sorry again for the delay. Jelly Cases Customer Support Team
Anne
Nov 6, 2023
Beware, company is fraud!
Eind augustus een hoesje voor m'n telefoon besteld, nog steeds niks geleverd. Ik heb Jelly Case meerdere gemaild, maar krijg geen reactie. Dit is een frauduleus bedrijf, pas op. Ik ga aangifte doen bij de politie en hoop ooit m'n geld terug te krijgen..... --update 14 aug 2024-- Pure fraude. Hoesje wordt nooit geleverd. Doe geen zaken met dit bedrijf.
Response from Jelly CasesNov 6, 2023
Hello Anne, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the shipping company out of our control in your region and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Sorry again for the delay. Jelly Cases Customer Support Team
src
Nov 2, 2023
SCAM
SCAM! I ordered in September and still haven’t received my order. I’ve emailed so many times to ask where my order is only to be told my order email got put in the spam folder. They wouldn’t give an estimated delivery time and now I’m asking for a refund because it’s been 2 months but no response! This company just steals your money. Update: the reply asks me to email them. I have, but still no response.
Response from Jelly CasesNov 3, 2023
Hello, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control to your regions and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Sorry again for the delay. Jelly Cases Customer Support Team
Shopgirl
Oct 29, 2023
Don't order
Don't order. Company is FRAUD. Ordered August 20, and keep saying package was lost with delivery company. No response back from emails.
Response from Jelly CasesNov 1, 2023
Hello, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Sorry again for the delay. Jelly Cases Customer Support Team

Jelly CasesReviews of jellycases.com

About Jelly Cases

About these reviews

More in Computers & Phones

CallTools.com

CashForYourMac

EndSolve LLC

Custom Lux PCs

Jelly CasesReviews of jellycases.com

Jelly Cases reviews

This is the first time that something…

DON’T BUY FROM JELLY CASES

2.5 month wait and still waiting

Scammers

Do Not Order from Jellycases

Beware, company is fraud!

SCAM

Don't order

About Jelly Cases

About these reviews

More in Computers & Phones

CallTools.com

CashForYourMac

EndSolve LLC

Custom Lux PCs

Jelly Cases reviews

This is the first time that something…

DON’T BUY FROM JELLY CASES

2.5 month wait and still waiting

Scammers

Do Not Order from Jellycases

Beware, company is fraud!

SCAM

Don't order