Ebony B.
Ordered a phone case and screen protector and never received it, and they wont refund me my money!
I ordered this case along with a screen cover in September 8, 2023. Today is November 29, 2023 and I still have not received my order. I reached out to Jelly Cases on Sept. 28 to get information on what was going on with my order. I didn't get a response until Oct. 6 with Ellah saying she would check with the shipping department and excuses about huge lapses in replies. I didn't hear back from her. October 12, 2023 I sent another email. this time letting them know I hadn't received my order, and that I wanted a refund. October 28, 2023 After not receiving a response I reached out again asking that they cancel my order and refund my money. November 1, 2023 Jelly Cases responded saying they lost my order, and would have to file a lost claim for the package. They offered to send me another phone case and wanting me to give them my shipping details again. I replied to their message saying I want to cancel my order and wanted a refund. I haven't heard from them since. They have my money but I don't have what I purchased. I would never purchase from them again. What a horrible company and horrible customer service. It's Ridiculous! Don't waste your time!
Response from Jelly CasesDec 8, 2023
Hello Ebony, We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your order. It appears that, regrettably, your order was lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation. To make things right, we have processed a full refund for your order #106126. You should expect to see the amount credited back to your account within 5-10 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused. Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best, Jelly Cases Team