Jelly CasesReviews of jellycases.com

Response from Jelly CasesJan 23, 2024

Hi Elizabeth, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team

Response from Jelly CasesJan 23, 2024

Hello Eloise, We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your order. It appears that, regrettably, your order was lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation. To make things right, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused. Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best, Jelly Cases Team

Response from Jelly CasesJan 23, 2024

Hi Karmen, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team

Response from Jelly CasesJan 20, 2024

Hello Sean, We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable. To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have. Best, Jelly Cases Team

Response from Jelly CasesJan 7, 2024

Hello Donna, We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable. To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have. Best, Jelly Cases Team

Response from Jelly CasesJan 9, 2024

Hello Guilhem, We're deeply sorry for the delay and lack of updates regarding your order. It's important to us that you know Jelly Cases values your patience and is dedicated to resolving this issue. Regrettably, it seems your order was misplaced during shipping, which we sincerely apologize for. We've taken immediate action and sent you an email with a solution to address this matter promptly. Our apologies once again for the inconvenience caused. Best, Jelly Cases Team

Response from Jelly CasesJan 9, 2024

Hi Sarah, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team

Response from Jelly CasesDec 28, 2023

Hello Kayla, We're truly sorry to hear about the delay with your order and the inconvenience this has caused. I've checked with our shipping team and it seems there has been an issue with the shipping company losing track of your package. Please accept our heartfelt apologies for this situation. We've taken immediate action and reprocessed your order while the shipping company conducts a further investigation. We want to assure you that this is not the standard we strive for, and we are working diligently to resolve this matter. Thank you for your patience and understanding as we sort this out. We appreciate your support and are here to ensure you receive your cases promptly. Sincerely, Jelly Cases Team