Jelly CasesReviews of jellycases.com

Response from Jelly CasesJul 5, 2022

Hi Johanna, Thanks for posting a constructive review! We are glad that you loved our product, our team is very pleased to hear about your high praise. Also, we have taken note of your issue about the shipping, really sorry for the delays. We actually encountered processing & shipping problems last time due to worldwide issues, please know that this has been resolved. Again, Thank you for taking the time to share your feedback. We look forward to serving you again. With much appreciation, Jelly Cases Team

Response from Jelly CasesFeb 2, 2022

Hi Pranjul, We are so grateful that you took the time to edit your review! Thank you for accepting our sincere apology. While I wish you had a perfect shopping experience, it is feedback like this that we learn from and use to improve. As mentioned via email, we are currently coordinating with USPS and see what we can do to improve this ASAP. Rest assured that we are looking into this matter with urgency in order to provide all customers with the excellence they deserve. While I regret that you were not able to experience our usual great service, I do hope that you will consider shopping with us again in the future so we can provide a hassle-free order next time. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 5, 2021

Hi Jolie, Thanks for leaving us such a very constructive review and for allowing us to resolve this issue for you. I understand your challenge on shipping time, we closely monitor this because of worldwide issues. We value your comments and we have noted them down for our action, especially your mention of the tracking availability. Tracking should be available to all shipping methods that is why we are quite bothered about this note. Anyway, I already called the attention of our team to explore more about this issue. Again, sorry for the trouble last time. Still, I appreciate your good remarks about our product. Please be assured that I will raise your concern with the team as we continuously work on enhancing our customer experience. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Jesika, Thank you for taking the time to write us a review. You've mentioned that you received the case after a month, I am really sorry for this delay. We were experiencing shipping delays last time due to worldwide issues. I am glad to inform you that this has been resolved. I appreciate your good remarks about the quality of our case. Next time you or your friends want to buy from us, please email us in advance and we will provide you with the best possible deals and options that you will not find online. I hope to have the opportunity to serve you again. With much appreciation, Jelly Cases Team

Response from Jelly CasesNov 9, 2021

Hi Catherine, We are so happy to hear that you love our products! We take pride in producing quality products for every customer and we're overjoyed to receive your compliments and appreciation. We can't wait to serve you again next time! With much appreciation, Jelly Cases Team