Jelly CasesReviews of jellycases.com

I ordered two cases and both were incorrect - one was supposed to be a bright blue, but what came was a navy case. The other was supposed to be a softer blue and it was grey instead. I emailed and asked for a refund for both, but was told that I was wrong and both cases that were sent were the correct ones. They told me the grey case was just 'mislabeled' and that the other case is correct (even though it is way darker than their website shows). It's been over two weeks emailing with their support team and this still isn't resolved. I wouldn't trust their return policy and would recommend avoiding this company altogether. Really disappointed by the customer service and whole experience. UPDATE: I was offered a refund by a different agent about 3 days after I wrote this review.

Took 2 months for my case to arrive. Worth it? No.

Ordered 2 cases - one doesn’t fit my phone. Emailed on 6th December, didn’t get a response for 12 days and they then asked for photos. Still heard nothing back and going by all the awful reviews on here I’m sure I’m not going to get it. AVOID THIS COMPANY AT ALL COSTS. The above still stands as the customer service is shocking. It took 2 months to get a refund after sending multiple emails which they ignore for 10 days +. Do they even have SLA’s for emails, absolutely shocking customer service. I still would never order from them but happy to say they did refund my order eventually.

I placed an order for a phone case over 3 months ago and still have not received it. I understand that shipping could take longer for this company, so I tried to be understanding. I actually found the product I was looking for a much cheaper price on Amazon and it was shipped the next day. A week ago emailed the customer service address with the subject line "Refund" and I stated that I wanted a full refund in my first message. Their reply was to try and send me a new one. I replayed, again, that I didn't want the product and instead just wanted a refund. They completed ignored this request for a second time. Now I cannot get a response from them. Extremely disappointed with the customer service. I don't understand why my request for a refund was so blatantly ignored TWO times. Completely unacceptable and unethical. Hopefully they respond here. I recommend finding what your looking for somewhere else. **update** I have finally received my refund after a month of back and forth. I am adding one star because the money was refunded and the manager reached out to me and apologized. I hope they can see this as a learning experience start refunds when the customer asks the first time.

Similar to others experiences: you do not get what you pay for. The pictures are misleading and the quality is very poor. I purchased two silicon covers for AirPods and they looked nothing like the picture and the colour was completely different. The covers didn’t even cover the entire case. I also purchased two magnetic vent holders for the car and the magnet wasn’t even strong enough to hold up my iPhone even though in the product description says it would. When I asked for a refund they said I had to pay for shipping. After talking to a different member of the company, they conceded to giving me a full refund for each of these items and I did not have to pay for any shipping.

I finally got my phone case after a month. From what I read about the tracking history, is that it comes from overseas and had to be sorted a few times. That is why it takes over a month. By that time, I assumed I had been scammed and bought a replacement from a local store here. My only concern is that there was a weird service charge on my account. Foreign Service Fee. My bank recommended that I closed the account that Jelly Cases had access to.

At this time I cannot rate the quality of the product. It is a gift for my grand daughter and I was only able to send it to her today (1/15/2021). I was under the impression that I would receive my purchase in time for Christmas by purchasing express shipping. I purchased it on 12/17/2020 and it arrived on 1/11/2021. I kept watching the tracking information(which indicated that it was shipping from Barcelona???) when I was notified that it was out for shipping, but it didn't actually start to ship until after I contacted your support email. Even though the response from the support team stated that they had would received my concern and I would hear back from them in 24 hours, I never received another response from them. Also, when I ordered the Jelly case from the website I had no indication that the order was originating from out of the United States.