Jelly CasesJelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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McKenzie W.
I purchased a case 3 weeks ago, still not shipped. I sent multiple emails with no response, this website needs taken down.
Response from Jelly CasesFeb 28, 2024
Hi McKenzie, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Claudia
F U JELLY CASES Same story as the rest of you here in the reviews. No phone case, then after weeks and weeks of trying to get in contact they say it was shipping and a replacements on the way. haha if only. DO NOT BUY FROM THIS CRAPPY SCAM SITE
Response from Jelly CasesFeb 28, 2024
Hi Claudia, We are sincerely apologetic for the less-than-ideal experience you encountered with our team recently. Your satisfaction is of utmost importance to us, and we are deeply sorry for any inconvenience caused. Currently, we are addressing some challenges within our order processing system. However, please rest assured that we are actively working to rectify these issues and provide the necessary support to all affected customers, including yourself. To ensure we resolve your concerns promptly and effectively, could you please provide us with your details? This will enable our support team to prioritize your case and provide you with the assistance you require. Thank you for your understanding and patience as we work through this matter. We genuinely appreciate your continued support and the opportunity to make things right for you. Looking forward to hearing from you soon. Sincerely, Jelly Cases Team
Mp
Placed an order in July 2023 and never received it. I send a lot of emails and they said my case wasn’t available anymore. They asked me to choose another case, it wasn’t available too! I chose 3 other cases and never got answered. Very disappointing!
Response from Jelly CasesFeb 28, 2024
Hi Marie-Pierre, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Kavitha R.
This is my second review. 2 weeks after my first review, they emailed me saying the courier had misplaced it and that they were going to send me new cases. But ofcourse, the fraud company that they are, they have sent nothing!! I have emailed them multiple times asking for a tracking number but haven’t received any reply responses.I want my money back!
Traci Underwood M.
Placed order and never received it. Have emailed several times and they gave me a "case number" but like everyone else has commented here there has been no follow up and I have not received the item. I need a refund immediately. Order 108485
Response from Jelly CasesFeb 28, 2024
Hi Traci, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Amelia J.
Total scam. Took my money, contacted me after a month to say the case would be arriving later than anticipated and subsequently have heard NOTHING. Twice in the last 6 months I've requested a refund and have heard nothing in return. Don't waste your time. Jelly Cases replied to my review 28 Feb 2024 stating they would process a refund that day. It is now 11 March 2024 and I have not yet received that refund.
Response from Jelly CasesFeb 28, 2024
Hello Amelia, I'm truly sorry to hear that you've been left in the dark regarding your order. It seems that, unfortunately, your items were misplaced during shipping, which is why you haven't received any updates. To resolve this issue, we've processed a full refund for your order. You can expect the funds to be back in your account within 2-3 business days, depending on the processing time of your bank. I apologize once again for this inconvenience and want to assure you that we're here to help with any further assistance you may need. Thank you for your understanding, and please don't hesitate to reach out if there's anything more we can do for you. Best, Jelly Cases Team
Agnes
I ordered my phone case back in September 2023. Its now February 2024 and no phone case or refund. Contacted the customer service and nothing. I keep checking the reviews on Trustpilot and negative reviews are being posted daily. This company has to be stopped! I need to investigate how to report them.
Response from Jelly CasesFeb 28, 2024
Hi Agnes, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Samantha
PLEASE REFUND ME!! Since this company won’t respond to my emails about where my order is, and this seems to be the only place where they reply to their customers, please just refund me in full. I have had to buy a different case for my phone because I haven’t had protection for it since I got it over a month ago. My order number is 108597.
Response from Jelly CasesFeb 28, 2024
Hi Samantha, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
