Jelly CasesJelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 429 reviews with 1 star · Clear filters
Angela P.
I ordered a “glass” case and I figured it would be plastic with a name like jelly but it’s not remotely shiny like glass and it’s super cheap looking and basic. Looks like something you’d get from 5 Below or the Dollar Store. $22 for junk and weeks of waiting. Do not recommend.
Dani
I have not received my order and have followed up via email numerous times. They never even reply. Its obviously a SCAM website EDIT - As you can see they have provided a generic reply to my review below. I have emailed numerous times with no reply, I have forwarded my emails to the support email they provide below and yet what a surprise no response. Even to suggest that there is a shipping issue out of their control is ridiculous, they haven't shipped anything! They take your money and don't send the items. DO NOT BUY FROM THEM! And at Jellycases if you intend to reply again, dont bother I'll just have a refund thanks. If you suggest emailing your team then perhaps you should reply to your emails.
Response from Jelly CasesJun 9, 2024
Hi Dani! It seems your package must be affected by a shipping delay in your region out of our control. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
Christine
DO NOT ORDER FROM THIS SITE!!! You will never get your order plain and simple! Back and forth with customer service both on the site and via instagram since September 2023!!!! Promised to remedy the issue and they never did. They took my money and never sent me my order. THIEVES. AVOID AT ALL COST. Consider yourself warned.
Response from Jelly CasesJun 17, 2024
Hello Christine, It may seem your package was lost by the delivery company. Our Customer Support team has contacted you with a resolution for your order via email. When possible please check your email inbox. Sorry once again for this issue. Regards, Jelly Cases Customer Support
Lillian G.
Absolute terrible customer service. I ordered my case and it came in two months later. I sent many emails and only once or twice did I even get a reply. Will not be ordering from again.
Jody
I did not get my product, nor did I receive responses to my inquiries until I wrote if no one replied i would dispute the charrge on my credit card
Response from Jelly CasesJun 9, 2024
Hi Jody! It seems your package must be affected by a shipping delay in your region. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
Amina D.
Never recieved my order! Nor my money back after I asked for it! This is a scam!!!
Response from Jelly CasesJun 9, 2024
Hi Amina! It seems your package must be affected by a shipping delay in your region. If you could contact us at [email protected] our Customer Support Team will help with the delivery of your order. Regards, Jelly Cases Customer Support Team
Purneet K.
I ordered my case in October… it’s may and it still hasn’t been delivered to my house. I’ve sent various emails and at first they responded saying it would be delayed, but then when I mentioned a refund since I still hadn’t received my case they stopped responding. My best friend had the same experience but a couple months later she had gotten her case this was years ago and I ordered thinking maybe the issue had been fixed, guess not. Just dont order from here if ur thinking about it, totally not worth the money u wont be getting back
jill
SCAMMMMMM!! Ordered a case on 4/7//24. When I didn't receive the order or any shipment notification a full month later I wrote an email to inquire. I couldn't obtain any shipment or tracking info via shopify either. There was an auto response to my email, that it was being reviewed. 15 days and one follow up email later and I still haven't heard a thing or received the case. Also, if you try to visit jellycases.com now it says the store is unavailable.
