Jeffree StarReviews of jeffreestarcosmetics.com

I usually like the products, but my last experience was not the best and I will not be ordering online again. My package was delivered to the wrong adress by tha mailing company. I contacted customer service and at first they told me it was still woth the shipping company so I checked, but it wasn't. When I contacted them again to let them know of the mistake it took 3 emails and an entire month for them to answer. And when they finally, they asked my if I wanted the palettes I had ordered or a refund to which I said I wanted the palettes. But then a day later I got an email saying they refunded me.... But only the palettes cost! I STILL PAID THE SHIPPING (International shipping which is 17 used....) thats a lot for getting nothing. Pretty done woth them.

First time ordering with this company and safe to say I wouldn’t do it again. I ordered a pallet and some lipsticks for a friends birthday in September because I knew she loved them. Ordered them on the 28th of august 2020 it said it would take up to 15 days delivery. Fine that’s plenty of time to get here. Well it’s now the 5 of November and still no package... Customer service responses on multiple occasions have just simply been “oh we can see it’s on its way” then when I asked if I could possibly get a refund for this no show item that no one could tell me where it is only that it was on its way, I then was told yet again “oh it’s on its way, we are sure it will be there shortly. Now I’m not silly I know COVID has prolonged shipping and it takes abit long but you website clearly states delivery within 15 days I have been waiting 2 and a half months and still no product. The shipping tracking doesn’t even tell me where it is all it says is “package on route to destination” which it has said that for 2 and a half months...

There was a time when I truly loved Stars products. I spent thousands of $$ buying his products. Then I learned that his products are poisonous garbage but even worse is how his website customer service treated me. I will never purchase his crap again. I’m an older woman who has tried many many brands through the years. Ladies better to stick with brands that you can buy at reputable department store. Stars greed has got the best of him. I do not care about his YouTube and designer clothing Star has absolutely no integrity. He lost a great customer

iubitei mele nu i place asa ca merita o stea

I purchased 2 palettes for my girlfriends birthday, for a combined price of $98. The product was supposed to ship in 10 days, but after a full month, they hadn’t even shipped it out yet or sent any notice of delays in shipping. I sent a message to customer service and after several days they said “we’ll look into it and get back in 48 hours”. A full 7 days later, I hadn’t received any response so I messaged them again and they said “We lost the package 🥺” (With that emoji.... I know.) They then said they could ship one out or refund me. I clearly stated I did not want a refund, and that I wanted the product delivered, to at least be a late birthday present. They then sent me an email saying “We refunded you!” So now my girlfriend has no birthday present to open on her birthday. This was a horrible experience and I will never buy from JSC again.

I ordered a makeup bag amongst other things - everything was fine and well until the make up bag broke after less than a year of nearly being used. I contacted customer service to see what we could do about it, now I have been back and forth with them for closer to 2 months. I sent an email - they avoid my question about how long the warranty is, then they won't respond to my email for 3 weeks - so I have to send it twice, after the second email I get a vage answer that avoids my original question.

Ordered a highlighter and the blood Sugar palette and waited over 3 month just to be told that the package got send back to them again... Then they resend it but now it was only the highlighter that was resend... so now I have to pay shipping again (which is 17.09$ x2) I don’t recommend Jeffery Star cosmetics.... too much to pay and no items in the end....:(

Bought cremation pallet and it is awful. Lots of fall out on try and face. Emailed customer support months ago and no reply. All my friends asked me how I liked it before they buy it. Said your better off with drug stores makeup and his customer service sucks cause I got no reply!