Jeffree StarReviews of jeffreestarcosmetics.com

Products always arrive damaged, customer service is atrocious, color stains your face

PURCHASE WITH CAUTION! Especially if you live in the UK..... My partner purchased an item October 2020 which was ordered as a Christmas present, WAY IN ADVANCE. He received confirmation that the goods had been shipped, paid the customs fee for the goods entering the UK and has had nothing but hassle ever since. He has contacted Royal Mail (courier company that Jeffree star obviously have a contract with to ship within the UK) even though, the seller “JSC” should be the ones correlating with THEIR courier to resolve the issue. My partner has also contacted JSC customer services, to which has been absolutely nothing short of shocking. There has been 0 service provided from JSC to help my partner retrieve his goods that he has paid for!! There has been no apology, no refund, no acknowledgement that the goods aren’t yet received but basically told him that it’s with Royal Mail even though Royal Mail have told him they don’t have the parcel?! They have taken payment and allowed us to cover the customs fees but not willing to provide any sort of refund or support. Poor, poor, poor. This sort of service will make you think twice about purchasing from a very large and supposedly “reputable” company. You’d be as well purchasing through a distributor who sells these products, you’d more than likely at least get some sort of service that you will NOT get if you purchase directly through JSC.

Make up eye pallets were damaged due to laboratory mistakes and claimed To replace but 1 yr later no replacement they fib

I ordered Jeffree Star through Beauytlish and during the PayPal transaction it booted me directly to Jeffree Star. Big mistake. Never order directly through Jeffree Star. They are horrid. This booted the colors back to the default on the Jeffree Star page. I noticed this right away and contacted Beautylish who was very helpful but said that I had to contact Jeffree Star as it was now in their order bank. Jeffree Star has NO PHONE NUMBER FOR CUSTOMER SERVICE. I contacted them through Email and through their site customer service spot. They never responded to either. I contacted them three different times through both mediums. They eventually sent the wrong product almost a month after the order (missing Christmas). Their website is very unclear about exchanges. Just Don't.

I don't even want to give this crap place a 1 star! This is the second time I've ordered for my daughter and both times has been horrible delivery times. I placed an order on Dec 2nd received confirmation on the 3rd. I had to email them asking where the order was on the 16th. Finally got an email that a shipping label was created on the afternoon of the 16th. Then on the 17th got a response to my inquiry that they would contact their shipping department to see where my order was. On Dec 23rd I emailed AGAIN because my order was never shipped after the label was created. USPS had no knowledge of this package at this point. NOW I get an email saying that it has finally shipped and can expect delivery on Dec 30th. So my daughter's Christmas gift that I ordered on the 2nd will be here on the 30th (supposedly). I will never order from this place again! This is the second time with this place! Never again! I don't know how this company will stay afloat with customer service like this! Jeffree Star should be ashamed!

Wish.com is faster than this delivery. I'm not sure how a company can stay in business with this shipping. 5-12 days my ass. Order a year prior, better yet, consider Wish.com. seriously.

Pagata la spedizione prioritaria e dopo 1 settimana non avevano ancora spedito. Pessimi

Come on. Package shows up completely covered in logos right around Christmas. Thanks