Jeffree StarReviews of jeffreestarcosmetics.com

Terrible customer service and overly complicate to use. Maybe it’s Karma for all the shade he throws but his products aren’t worth the price or the long wait period

Ordered a makeup travel bag on Dec. 7th and paid for priority shipping (2-5 business days) and just now received tracking. The travel bag will not be here in time for my trip on January 2nd and I'm very disappointed. I am a huge fan of JSC and have not had issues in the past. The generic emails are a no-go for me.

Okay, I have nothing against JS himself, his products are flawless and he is the queen on YouTube, but guys: do not buy his products on his official site, buy it else where cuz his customer service team needs a reality check. I checked reviews on here before I bought it from his official site seeing people complain about shipping and customer service, but I gave them a benefit of the doubt and told myself maybe those people are just too entitled or too ignorant. Okay, so first order got to me on time, perfect, no delays no flaws, so I was thinking, huh, see? Those reviewers are self entitled customers. So I went and placed a second order, big mistake. I ordered my stuff 8 business days ago, I waited patiently cuz they say on their web it takes long to process cuz of the holiday season, okay, fair enough, I waited for 4 business days, then I emailed them, I got an automated response after 48 hours saying the same thing on the FAQ, so I told myself wait more days cuz they are a small personal business probably have less staff working on shipping, but 8 business days have passed and no info on shipment, this is way too ridiculous for an official business, even small businesses put out orders within 1 business week during holidays, and I believe, as an official business merchant, you don’t get a free card saying your team is busy and still does not ship an item after 8 business days because your team is small, most business would go bankrupt if they are slacking like this, JS’s customer service team needs a brand new turnover and reality check, cuz what I’m seeing right now, the customers are not being unreasonable, your customer service team is being the entitled unreasonable people, and seeing the people below has the same problem speaks volume of this issue. I get that you are a small personal business, but also because you are a small personal business you need to keep your promise and your value and keep those customers in order to build a better business; and if you disagree and say no, I’m a semi big business cuz I’m successful, then all the more reason for you to listen to your customers complains and address your customer service team. If the customers are being unreasonable then fine, ignore them, but no, the customers like me legitimately experienced this unprofessional business behavior and I just think it is unacceptable. JS you being flawless does not excuse your customer services team, because they are part of your business, you need to address this personally, I will NEVER buy from JS official web anymore, but I will still support his products by buying them else where.

Annoyed 😣 I ordered my holiday liquid lips on the 10th, I emailed them and got a automated email basically telling me that they were gonna start shipping those on the 23rd, it’s not the 29th and my order still hasn’t even processed yet. I’m severely annoyed, I want a refund and I doubt I’ll get one. Especially annoyed cause I spent the extra money to get the 2 day shipping... for 18 dollars! Grr not worth it. Don’t do it.

I don't want to write every detail of my experience in this review but as a short summary: I was not pleased. They take an extraordinary long amount of time to process orders, the Costumer Service is slow and gives out incorrect information - well, at least when they decide to reply because most of the time they don't even bother. Furthermore JSC choses another company to handle International shipping for them, which makes the whole process *a lot* longer and more complicated for the costumer, especially when something goes wrong. I didn't know that before I ordered, otherwise I wouldn't have bought anything from them. Personally, I won't spend my money on JSC again and wouldn't recommend it, which is too bad since I was really looking forward to buy more of their products