Jeffree StarReviews of jeffreestarcosmetics.com

I purchased a Velvet strap lipstick that arrived damaged. It must have cracked near the base because the lipstick was very “wobbly”. I contacted customer service in which I was asked to submit evidence and a photo of the invoice (or a piece of mail with my name on it). I sent a video and the photo as requested but they continued to ask me to submit this information over and over again and then telling me they can’t be sent separately. I sent them in the SAME email! They are dilly dallying around and refusing to address the matter. Worst ever! I have made a lot of purchases from JSC but not anymore of this is how they treat their customers.

Ordered two velour liquid lipsticks on the 30th of June. My parcel has not moved since that date but I still keep getting told “it’s in transit”. Well, it’s not as I have contacted DHL myself who have emailed me back saying that they don’t even have the package yet! I have requested a refund but nobody seems to want to do this and just keep saying that the tracking is showing movement when it isn’t! If anyone from JSC reads this, please contact me about processing my refund ASAP **UPDATE 24.7.2021*^ After getting no response, I finally resorted to contacting my bank and requesting a chargeback. My bank, having seen the evidence, refunded me within 48 hours. During that time, a customer service representative from JSC contacted me to say they were going to contact the courier (DHL) to find out where my package was. Within minutes, the tracking number was no longer recognised on their systems. It’s now obvious that DHL were telling the truth, the package never even arrived with them despite 22 days of waiting and JSC telling me it was “showing movement”. Absolute liars! My advice to anyone ordering from the UK is simply DON’T DO IT unless you want to be lied to for weeks on end. I would just like to state that DHL are in no way to blame for any of this, the blame lies entirely with JSC.

If I could give no stars I would! I ordered the supreme mystery box (spring) in April 2021, and it still hasn’t arrived, we are in June now I have email Jeffree stars customer service over 15 times and also the company who is delivering it and all they keep telling me is it’s in transit, which it’s been in since the 4th may! It’s so shocking that we spend all this money on your products to either not come or be broken and to be told there is nothing you can do about it! Yet your bringing out new products and sending them out before your other customers have even received theirs maybe you should sort out the shipments before bringing out new products I was so excited to get my mystery box and now I will never order from you again and thank god I went through my bank to get my money back! Don’t ever order if you live in the uk

Horrible customer service, I sent an email on April 28, and another on June 13. It is June 18th and I have not received any emails back. Over the past few years, I have received broken or empty products, poor quality products, and products that seem to be a scam; I am extremely disappointed and will not support this company anymore as they don't treat us as valued customers. Terrible company.

I ordered his highlighter THREE TIMES. They ALL came broken and customer service is awful. It’s a lose-lose with this brand.

Mirror arrived crushed, then customer service tried to say they aren't responsible. The law says otherwise. Told me to do their job for them but they didnt even insure the package I paid $14 shipping for one mirror. They are thieves guilty of mail fraud and anyone falling victim should contact the CA attorney general.

Ordered the nude bundle for a friend of mine for her birthday on November 28th 2020. After a month I still didn’t receive anything and I emailed them and they said duo Corona it will take longer. My package was still at Bell, Ca on December 5th. It’s March 19th and I still didn’t receive anything and my package is still in Bell, Ca? So I guess it went “poof” Tried to contact them several times but nothing happens. I contacted PayPal and opened a case. Luckily I got my money back. This will be the first and last time I pre ordered something there .

If your not from US just dont buy. Belive me. Its been e month since i gave the order and its no were near me the package. I just told them i want a refund and you can clearly see that i didnt receive anything and they refuse. I just hope paypal can do something i give my money back of not i just got screwed.