Jeffree StarReviews of jeffreestarcosmetics.com

Awful customer service Sends me a broken mirror When eventually replied said they'd send replacement, asked about taxes/duties as I'm in uk and was told to pay then send them receipt for refund, Um no as the buyer who received a defective item it's the responsibility of the seller to provide replacement at NO EXTRA cost to buyer or provide a refund, Will never buy from here again and strongly advise anyone in uk to instead purchase from Beauty Bay

I placed my order and now has been over 3 weeks and my order has not changed processed or nothing still have not even shipped this web site is FALE AND FRAUD Jeffrey Star web sites are fake do not make any purchases with this guys they steal ur money and don’t send ur items nore will they cancel your items even when that is just sitting not even being processed yet Customer response is TRASH and bad customer service i cannot believe i fell for this bull crap never thought this would happen when u have a big iconic makeup artist behind this but it goes to tell you don’t fall for no one just because their well known SMFH… Waist of time and lots of money Ridiculous.UNACCEPTABLE his websites will be reported and will be investigated ..So sad such a big fan now my toughs are the opposite …

I ordered a hundred dollars worth of products and they have a huge problem on getting back to me with a tracking number and they basically told me to f off and won't help me with my purchase. So in the end I just gave them money and did not receive anything.This is the worst customer service I ever had and I will never buy from this place again. This place is a scam. This is why I go to Sephora.

Horrible customer service. I needed more setting powder and saw if you spent $40 got a free supreme gloss. I went ahead and ordered two setting powders to get the gloss and was excited to try it. The settings powders were the only thing to arrive. Contacted customer service and was told to send a picture of the product in question and a piece of mail with my name on it(strange). As the product in question never arrived I sent a picture with the rest of my order. I was told nothing else could be done as it was scanned in on their end. Okay but it clearly didn’t make it into the box. I’m sure I’m not the only customer caught with this scam tactic to get you to spend more.

I don’t know if Jeffree is losing money and his company is not where it once was . But as a customer I was shipped a busted cremated palette , two cracked pans. I didn’t reach out to customer service because I already have a cremated palette I just wanted a back up cause my other shadows started crumbling as well. I also placed an order for a hydrating glitz lip balm two weeks ago and had to remind them To ship it … I think his prices are expensive for the awful shipping . + I can assure they’re losing money because never did jefrree pack collections in other collection boxes meaning the packaging is always to the palette .. or collection. Now it’s whatever he can throw together. I absolutely have no idea why he keeps coming up with new collections if he can’t fulfill what orders he already has. BIG FAIL.

Worst customer service experience ever. I received a broken product and customer service has been terrible.

Worst customer service experience ever. I'm missing product and customer service has been terrible. They have been rude and seem to care less. They seem to care less for the people who spend hundreds of dollars on items. They refuse to admit they could make mistakes. They are too busy being snarky. At this point I'll buy it second hand next time. At least I know I'll get it and I won't have to deal with their entitlement.

I ordered a Halloween Deluxe Mystery Box for $151.57 on October 15th. The merchant shipped the box on October 17th via DHL e-commerce and I thought all was good. Well, on October 20th, my tracking stopped moving and hasn't updated since. All it's shown for the past 13 days is "en route". 5 days ago, I contacted both DHL and Jeffree Star Cosmetics to find out what to do. DHL told me to contact the merchant as they weren't able to do anything. The customer service team wrote back with the following message: Hey Emmicah, We apologize for the delay with your courier here. We looked into your tracking and it looks like it's showing movement! Please let us know if you have any other questions or concerns and have a wonderful day! ⭐️ Mind you, my tracking hadn't shown anything beyond "en route" for EIGHT DAYS at the point they wrote back. Now it's almost TWO WEEKS that it hasn't moved, and even though I emailed again, they refuse to reply back. All I wanted was a trace or something done and instead, I get a reply that didn't solve anything. My box was only going from California to Nevada, so there's no way it should take 2+ weeks to get here, even with slow shipping times. I don't want to be forced to file a chargeback but I'm not going to be out $151.57 for empty air. Long story short, avoid this company. There's no reason to treat people who spend hundreds on your products this way and especially since all I wanted was a trace done. If the company can trace my box and figure out where it went so I can get it, I'll update my review. Otherwise, this will stay and I'll also file a complaint with the BBB.