Jeffree StarReviews of jeffreestarcosmetics.com

Ordered on 12/20/22, shipped on 12/30/22, and delivered on 1/10/23 🤦🏻‍♀️…that is absolutely not normal. When should a transaction ever take 3 weeks to be completed??? I’ve bought things abroad that have come quicker.

Wish I would have checked reviews before order was placed. Placed my order almost 2 weeks ago still not processed. Contacted “customer care” and was told 14 days to process and they would be closed January 2-8 for mandatory inventory. (Not noted when order was placed) So who knows when they will get around to processing my order. And they also say about 10 days after it’s shipped to receive. While any other company takes 10 days max for the entire transaction, Jeffree Star people need a month or so…..Never again.

I purchased on 23 Sep and today is 18 Oct. It already takes 25 days now and I still cannot get my parcel. Last time, the shipping lost my parcel. This time they are still using the same shipping company. Besides, the customer service Krystal keep copying the same sentences and not helping at all. And still using Covid19 as an excuse. According to above reasons, I will not consider JS products anymore and not recommend it to everyone.

I ordered for the first time from Jeffree star, and now will never ever order again as I had the worst purchase experience. Customer service of Jeffree Star is of garbage grade. They never ever bother to respond to you, and in case they even respond, they will never every answer your question, rather they will write a nonsense response, about which you never asked. In my order, two lipsticks were delivered in defective condition and I sent them all the images to prove. To this, they replied me after 1 week and then said that there is no defect at all, so they were turning a blind eye to it, so as to hide that it was indeed their fault. Second problem, they charge exorbitant amount in the name of international shipping, however they choose the cheapest DHL package for delivery, which means that once the package reaches destination country, the customer would have to pay huge customs duty as they had opted fot a cheap DHL package (DHL offers a good package where all charges are borne by them, but JSC doesn't choose it even after charging a huge shipping charge to customers). People working at JSC including Jeffree himself never accept their mistakes, rather they will go all the possible ways to prove that customer was responsible, even though it wasn't the case. Jeffree should teach himself and his customer service team, some good manners. They all are very rude. They should learn to respect the value of people's hard earned money. I wish there was an option to give zero star review, however 1 star is the minimum requirement, hence I am choosing one star, otherwise would have given zero star.

OMG, where shall I begin? To be fair, I actually used to like this company, and his products. But that was back quite a few years ago, right after his MYSPACE days when he first started his company. The products back then were of good quality, the packaging was very pretty and the customer service was good. Fast forward to present day. The products are horrible! The packaging looks like they dug it out of a dumpster, and there is NO customer service! Let's take the drop of the " Cremated " palette during a worldwide pandemic, very poor taste. And only a mortician would have need of so many shades of yuck. This was followed by another disaster called the " Orgy " palette. Again who would buy 30 shades of kucka??? This guy has been smoking too much ganga. Or not enough. You decide.

It's good I tried to email them and see how the response is. They never replied at all, initially only an automatic email that showed a generic answer, not even what I asked and even after I replied that email, nothing received after. So if they are too lazy or maybe no staff to even reply customers then forget it. I can't trust them to do things properly. And I see here many people didn't get their orders so I'm glad I checked here.

Poorest customer service My experience is not good I'd immediately contacted the company after placing online order. My orders totalled $303.20 and was charged $91.19 in shipping charges. Then taxed on the entire amount again. I'd requested to cancel all but was provided a lame excuse that it was processed. The customer service lacks customer service. I too will be contacting bank dispute charges and Amazon Pay.

It’s been two months and I haven’t received my order. I understand Covid restrictions, but if that’s the case don’t say that your products will ship in 1-2 business days. I also live in the states so I don’t understand why it would be taking this long. I received my SHEIN order weeks ago and ordered that around the same time. To date every single order that I’ve placed through JSC has either been broken or never arrived. It’s just baffling that us as consumers spend hundreds of dollars on this expensive brand and get the worst consumer experience imaginable.