Jeffree StarReviews of jeffreestarcosmetics.com

J.S products are very expensive, but I've always wanted to try some. This Christmas I got bit of money, so decided to treat myself. When I ordered my items they did say that they are busy right now and it may take some time to arrive. 2 weeks later, and I decide to send an email, because I wasn't even notified if it was shipped or not. Turns out it's being held by customs and I have to pay £20 to receive the package. Expensive items + £10 for shipping + £20.08 for customs tax = far too much money! When I emailed again just explaining the situation, I received no reply. I'm not sure they could have done much, but just ignoring me is rude and bad customer service. I wish I read the reviews on here before I bought this, as it seems many other people have had issues too. I will not be buying any J.S products again. I was so excited, but now am just disappointed and out of pocket!

I ordered on Dec 7th and my package arrived Dec 19th. One of the items was defective (Rose Gold Train Case zipper wouldn’t not open). Left multiple emails with no response. (There is no phone number to contact them) I contacted my bank and explained so my bank sent notification to them that they would not be receiving payment unless someone contacted me. I did receive an email a week later and they asked for me to send pictures of the item a copy of my invoice. And then I sent the items back to them to be replaced. I still have not heard back from them they have my money they have my products ..... no response when I email! I’ve been robbed! Terrible business practice and I’ll be contacting the Better Business Bureau ..... based on all the reviews here somebody needs to shut this business down and do an investigation ! Maybe someone locally there that makes a purchase and has this issue can contact a new station . Will never buy from this brand and I suggest you all do the same. There are too many other companies out there that are going out of their way to take care of customers and provide the best customer service… Jeffreestar.com is definitely not one of them.

I’m so outraged.. I just received a email saying JFC cancelled my order. We leave our contact number on the order form and they don’t bother calling if they suspect your order is fraudulent.. they just cancelled my order and haven’t even sent my money back! I was lucky enough to get both sold out pallets on the recent jan5th restock date.. now I can’t get my order cause they suspected it was a fraudulent transaction. My heart is broken! I’ve been crying like a big baby for hours cause I wanted these so bad and now I’m out of the pallets and my money 😭 I love him so much but his company customer service gets a negative five stars from me .. I’m going cry some more now because god knows when I’ll be able to buy these amazing sold out pallets again .. customer service should have contacted the buyer if they suspected anything unusual

Terrible Customer Service I have been trying to get a refund for over 3 months because I ordered 2 Thirsty Palettes and only received 1. I have done everything they asked but after you get a response from someone and they need you to send pictures or answer a question you never hear from them again. So you have to start over again at contact us on the website. You can't just send them a reply back they will not answer. Terrible I will not buy again it is time wasting and irritating.

I had bought the Jeffree & Manny Mua bundle not to long again it was $55 . And my Daddy lipstick container has fallen apart and it’s only been a year. Customer service told me they can’t do anything about it. Which took them about two weeks to actually reply back to me . Also I noticed that more of lipstick are starting to turn out the same way. Upset about the situation and I know longer will be buying his products. And his lipsticks are very drying and once they start to dry they peel

I was a huge fan of Jeffree Star and had seen very good reviews about his products and I decided to buy some of them. I ordered blood sugar and a lipstick on November 25th and received a confirmation email. The shipping was supposed to take 12-18 business days. On the 4th of december I received an email with the APC tracking numberthat the order had been procesed. I thought it had taken too much time, but since he had been saying that the orders would take some extra time to process I wasn't worried and I also wasn't in hurry since there still was time for it to arrive in time for christmas. I checked the tracking status many times and the last time it had been updated was on December 6th. After christmass my package still hadn't arrived. I contacted customer service on the4th of January and they responded with an standard email telling me they would contact me in 48 or 72 hours ( it wasn't even copy pasted right since it said 48 hours at the start and later said 72h). It has been more than one month and I haven't yet received my order which I paid 77 dollars for and haven't even received any actual response from the CS. I paid more than 10 dollars in shipping fees and I do not reaaly know what to do or expect. I have also contacted APC and I'm waiting for a response. I don't think I will buy from this website any time soon and since I don't think I can have a full refund I just wan't my product to arrive. I will update if my package arrives. Update: my order arrived a few days ago.

Took them over a month after I ordered my girlfriends palette just to message me telling me they were getting it ready for shipment. I still don’t have the product and they still have my money. Their customer service was the worst I’ve ever witnessed. Not once did I get a message back from someone. Don’t ever buy from this company again.

I love Jeffree but DO NOT EVER ORDER AT jeffreestarcosmetics.com Situation: I placed my order at 24Nov2018, 2 highlighters & 1 lip scrub. Although I live at Hong Kong, but it was nothing to bother how I love Jeffree Star Cosmetics. It was not the first time I purchase from jeffreestarcosmetics.com, I have purchased some velour liquid lipsticks before. But this time is a nightmare for me. Since received the confirm order e-mail. I wait for the makeup to come for a while. But at 13DEC, I received a e-mail noticed one of the highlighter is currently out of stock in the main shipping facility. So how come you notice me at this point?! First, do you supposed to grasp the quantity of your stock? Second, am I supposed to be notice at more earlier stage? However, I believe I still can have my highlighter if I wait patiently. At 18DEC, they finally shipped out my order,I keep my eyes on tracking the delivery status. The status stopped at 23DEC, shown"In-Transit" at HK. And never updated. As I live at Hong Kong, it's difficult for me to call with the logistic for help. I can only find the CS team. Since the JSC team reply is so slow (and with jet lag) so I decided to tried to contact with Hong Kong Post (which is the USPS transiting courier),I give them my tracking no., but they told me that they have no record for such parcel. Then, I reach for the Hong Kong Customs, they told me if they pick up my parcel to spot check, there will be a notice issued, but they didn't issue any. So they believe the parcel is lost. I told the whole story to the JSC CS team, and I wait for their reply for a whole day. But they DID NOT reply me anything! And I am really helpless at this point, I can only wait for JSC reply because I have seek help from APC logistic, HK post & custom. All I want is just a reasonable explanation, isn't it so difficult? Overall, I think the JSC CS team performance really bad. If they replied me, I maybe update this review. (Write at 4JAN) ----------------------------------------------------------------------------------- Today I received the parcel. And I just want to point out that, if the CS team have helped me at the more earlier stage to communicate with the logistics company, I wouldn't have such a bad experience(bad feeling about JSC) I will still buy JSC products but NOT thought the official website. **Updated at 7JAN**