Jeffree StarReviews of jeffreestarcosmetics.com

This is the worst customer service - takes them weeks to get back to you. I got an item stolen and it says on their website - they will give you your money back but they refuse to help you when you email them after waiting for weeks. I will never buy from them again,

JSC used to be gr8, before he became famous. The packaging was stellar and he even gave freebies and had sales. You always got your order quick for cheap. NOW, 2019 no more nice packaging the tissue is dirty, wrinkled and looks used. The boxes aren't shiny pink anymore their industrial brown, the product sizes have shrunk and he just doesn't care. Complaining does nothing.All his staff is high. And so is he. Remember the movie Scarface? Watch it again.

Shipping is so incredibly slow. I have a small little upstart company I purchase from and they deliver within 2 days. It takes 2 weeks to get shipment and i live one state over. I tried to contact customer service days ago no reply no auto reply...nothing. i give credit for designing exciting products but business needs improvement. I asked about why concealer isnt working well for me. I might just return it. I spent my hard earned money on something I cant use. Dissappointed

So far I haven’t even received my 1 product I ordered . They have charged me 2 times and put 2 authorization holds on my account from PayPal that I ordered from and from the Jeffree Star cosmetics website. I’m awaiting customer service response .

It’s been almost two weeks since I ordered the Jeffree Star concealer and powder and it hasn’t been shipped. I have been reading the other reviews and tbh I am quite scared because I live in Europe and I keep reading that people had to pay 40 euros just to collect their packages what the heck? I WILL NOT be ordering from this website again I’ll look on some other website. Terrible service! UPDATE: I got my stuff the following week but there were no messages saying it had been shipped and luckily I didn’t have to pay anything to collect my package but my opinion still stands I will not be ordering from that website again.

I placed an order for the Blood Sugar palette and 2 liquid lips (which are not part of the Blue Blood launch) on April 16th and my items have still not even been shipped. I have emailed customer service twice and got one auto-populated response about how shipping times vary during a launch. Totally understandable, however what isn't is 2.5 weeks with no update. I also received an email a few days ago about how my order had been partially refunded, however I have no idea what part of the order I will not be receiving (if any), nor what I was refunded for. I also haven't seen the refund. There was a generic email saying thank you for your patience and any order that had been placed prior to April 23rd (a week AFTER I ordered) would be guaranteed to ship out by April 30th, however that obviously wasn't the case as my items still haven't moved. I purposely ordered from his site as I respect him and what he has accomplished, and preferred for him to get the entire cut of his profits, however I ordered the new concealer and setting powder from Beautylish and received them 3 days later, with tracking and FREE SHIPPING, in flawless packaging. I don't even want my money back, I just want the items that I was excited about in the first place. Disappointed to say the least.

I’ve always been a JS fan, and Now honestly I realized why he is sooo rich. He steals people’s money, and he’s super shady. Now we now why you have such an lavish life Jeffree! I ordered from him in the beginning of April. Now it’s almost May and I still haven’t received my order. I called usps and they informed the sender did not provide my address on the package. So your just going to charge me 80 dollars, and not put a address label. I mean come on Jeffree you have no problem talking crap ahout other companies, but yet you can’t get a grip of yours. Your shady AF!!!!! I will never ever buy anything from you ever again, cause guess what in the end the package will go back to your company because there is no address. Then, when I email your company will you give me a refund? No!!!!! I don’t think so, cause you don’t respond to your customers!!!!!! You don’t even deserve one star.

Never will I order from jeffree star cosmetics again! Appalling service, I spent £120 over a month ago I still have not received my items. Tracking has been the same for 22 days. Dont get me started on their customer service because its non existent, you can send message upon message and will not get a reply, there's no contact number. I feel as though I have been robbed. There seems to be many people going through the same problem, yet jeffree star doesn't seem to be addressing the problem. This is not how a professional cosmetics company should be operating it is completely unacceptable.