Jeffree StarReviews of jeffreestarcosmetics.com

It took them 2.5 weeks (!) to ship my order of items that were in stock. After such a delay, the shipping was NOT upgraded to premium. Never heard back from the customer service which I tried to reach out via email twice. There is A LOT OF MAKEUP products in the market to choose from and such a poor customer service and customer treatment will definitely make me pay my $ somewhere else.

I order jawbreaker pallet June 22nd and it’s July 3rd and still haven’t ship it I am angry because I payed 65 dollars in total including tax I am fed up with this company on their customer service don’t order Jeffree’s products on his website ever.

I had a package either lost or stolen from my building on the 19th of June. I contacted customer service after talking to my building manager also checking with the post office itself. Telling this in the mail to customer service, they repeated that I look for it in the building, and ask the manager which I had said in the email I had done, and go to the post office and get a written letter from them saying they had delivered and lost it. I went to them saying what they requested and they found it ridiculous and said that they do not ever write letters in effect that deliveries were lost and that they see the same tracking that when packages are handed over that they have so it is ridiculous. I wrote all of this again in a reply on the 21st and have not heard back since, mind you a weekend and a big launch has happened in the interim so I get that it isn't super pressing. The post office also said I could try the police but, in a city reporting a missing package in a building where no one said they saw it or possibly took it? what can the police do but write it down and send me on on my way.But it looks like all I can do is report a claim in a week and maybe the post office will decide to refund me a bit so I am out money and my two palettes as it stands right now on the 25th of June. I feel totally ignored and certainly not valued by customer service on all ends.

I bought the Pink grinder from Jeffree Star Cosmetics and it's the soft silicone one and I'd rate it at best a 1. Theres not enough teeth in the grinder to make everything ground up good and the screen in it is to flimsy. But the style is very cute. Other than that its not the best grinder.

If I could give it no stars I would... I ordered a lipstick, banana setting powder and concealer. The products were awful and left my skin dry. They creased like crazy and left a terrible texture. His customer service has nooo way of mailing return labels so you have to pay for shipping TWICE. I’ve heard other girls say they promised return labels and they got ignored or that it took forever to receive one. They screwed me out of $17. Yes their policy states that they don’t refund shipping.. but it does not state anything about returns or return labels therefore expect to lose money. As a consumer that’s not ok. If something is unsatisfactory or not as promised the business should cover all expenses. I’ve watched his videos for years and decided to finally give his cosmetics a try. The lip stick I enjoyed but everything else was a miss for me. Sad 😞. I’ll stick to fenty

Absolutely terrible customer service! After I haven't received my order within a month, I wrote to the customer service and they replied they will look after my order an answer me within 48 hours. After one week there were still no message from the customer service,so I wrote them again, that I wanted my order or my money back. After three days no message. After I reported a problem by PayPal they wrote me, that my package was lost (that was really new for me...) so they could send a new package or refund my money. This was a few minutes ago, I'm looking forward how fast hey do it.. And if they do it...

I’ve placed numerous order throughout my time shopping with them. Most of the products are decent quality with a couple misses in between. The problem comes with their shipment and customer service. On every occasion that I ordered it was over two weeks late, sometimes full months, they ask for one email and then to wait 48 hours for a reply but I’ve never received a reply. I bought what was supposed to be a limited edition hoody (that they later decided was no longer limited edition) that was being sold for a “holiday” and was promised by the “holiday” I spent three weeks after the promised date dming and commenting on their Instagram trying to figure out what was happening and where the hoody was but they only deleted my comments. After speaking to others I learned this is common. They don’t acknowledge any negativity, they just delete it to try to keep a good name. Theres better companies to support and give your money to.

I had been waiting for month to order a mirror,I was finally able to order one when it finally arrived, I was disappointed. I wasn’t expecting it to be plastic, I thought the product was better at least metal. The plastic is so cheap it coming apart at the bottom and side, I would have paid anything for good quality especially Jeffree Star approved but this was definitely a bad cheap product. Are all the mirrors this cheap?