Jeffree StarReviews of jeffreestarcosmetics.com

Took my money but no shipment updates or any communication from customer service! That’s annoying it has been a a week on the dot now!

This is the second time i'm ordering from Jeffree Star Cosmetics. The first order wasn't terrible, but the shipping situation was not great and not very trackable, it's kind of like when you get it you get it be grateful. I think the products are good, the quality. But I do think Jeffree is a little full of himself thinking anyone cares about his logo tape, nope. It's just his ego. Maybe put something kind and and a thank you note in the box instead. Because if people were not buying the product he would still be broke. I guess money does get to people's head and changes them. The conspiracy launch was a huge disaster and yes it was party the merchant but it was also the company as well. I got my order, of course, had to pay for shipping twice because they didn't have enough time to add the item which should have been added before. So here I am waiting for an order with zero shipping confirmation. The customer service is email only, you'd think with a company this big he would have operators to call and resolve this. Nope. At this point I don't even want my pallette's i'm going to either give them away or sell them. I don't want to be affiliated with and over-rated over-hyped product that just boosts Jeffree's ego and for what so he can go buy some purses that poor animals for killed for so he a closet full of dead animals. Sorry I got a little person there, but whatever it's his company and it's a reflection of who he is. I no longer support Jeffree Star or Jeffree Star Cosmetics.

Bought a liquid velour lipstick and it completely dried out in less than a year, even with proper storage and care. Barely used it once. Reached out to customer service not once but TWICE, and heard not one word in a month. Honestly the product isn’t worth the hassle, it’s not even that good.

I was told my order had been placed for 2 Conspiracy Palettes. They charged my credit card, have not answered my email, and I am unable to check my order status with the order number they gave me. Also, the website does not allow you to sign into your account anymore. I am very disappointed with the way this company handled such a large launch, will NEVER be purchasing from them in the future.

I ordered this morning. Took over 40 minutes to complete my purchase. It has been now 2+ hours & I have still not received my order confirmation. I have a screen shot stating my order was placed, I have no clue if it was actually received. This is / was to be a birthday gift for my daughter who is a huge fan.

Got on the website and half of his stuff didn’t load in then kept saying that I had to contact his tec support or wait. I’ve been waiting for about an hour now when it says “5-10 mins”. Just wanna buy something nice for my girlfriend and I thought Jeffree’s website would reflect him as being an amazing website but it’s not it ether works for 2 mins then crashes or just crashes. It says that I need to download a pdf of the website page. I don’t understand at all why that is a requirement when for one it doesn’t show up after taking space on my phone and two it’s a pdf something you read not click on. Love your videos just your website has many problems

Incredibly upset as I ordered the blue tie-dye sweatshirt for my daughter as a gift. She has been begging for this!! I was excited when the package arrived. I opened the box, took the sweatshirt out of the package, and the whole emblem is peeling, and there are parts of the emblem that are completely gone. I have yet to hear back from the customer service team.

I got online to get the Supreme Mystery Box for october!! I paid for it and everything!! I was one of the first ones to grab it!! It was gone in 10 minutes. Even though I paid for it and everything. I never got my confirmation email saying I got it!!!!!! I am so mad!!!