Sophie D.
Update
Update: After they answered that my package was lost I checked again for any activity a month later (20 december) just out of curiosity and to my surprise the package was active again since december 12 despite the fact that I turned on updates on both mail and phone and thinking my package had gone missing. After that I tried everything to find out where my package was, nobody responded and I could not reach the postal service it was supposed to be delivered by. I went to the postoffice twice to ask if they knew more, nothing. I called every place I had ever gone to pick up a package from, if they had something with my name on it, nothing. I was getting stressed because I knew if I didn't pick it up it would be returned to sender. A friend of mine helped me to track the package and tried al the tracking numbers on different postal sites and that's how we finally found where the package was when I had to pick it up, unfortunately too late. It is being returned to sender and if I still want it I probably have to go through all this again... Let's not even think about the additional costs from customs. Fun experience.