Jeffree StarReviews of jeffreestarcosmetics.com

I am very disappointed in the customer service for the company. I ordered a grinder and received it with broken teeth or whatever they are called. I notified customer service and was ignored and did not receive a response. If you are going to provide broken products and ignore the customer, I will no longer shop here and ensure I provide this experience to anyone thinking of purchasing from this site.

Known Pedophile

Very sketchy business practices! They really messed my daughter over! She made a mistake on her order and cancelled it immediately. She received cancellation confirmation so she placed a new order correctly. They sent both orders. Customer service would not respond to her at all so she disputed it with her credit card company. After over a month the credit card company wanted a copy of the cancellation email. SOMEHOW they were able to block it it. Now where it said cancellation confirmed it just says /info. I have been buying and recommending this brand to family and friends but that stops now. I will no longer be doing business or recommending a company I can’t trust!

In reference to order #JSC7637165. Placed this order 24th April 2023, from Barcelona, Spain. Once it arrived in Europe, for some reason, (probably a mistake on Jeffree Star's end) the order couldn't be delivered and started its way back to the USA. I did not get any info, nobody apologised, I asked for my money back and I have been ghosted for almost two weeks, and still no update. Hence I was forced to report the transaction to my card holder and opened a dispute, only THEN, "Sasha" threatened me to refuse help (No help ever existed but w/e) unless I dropped the dispute. Don't shop here from outside the USA, it's a NIGHTMARE.

Really bad I am connected with solicitors. I ordered and bought a fitness outfit on the January 2023. I told delivery was 15 days. That hasn’t happen. And I don’t get any emails. I been asking and told fulfilment. Shouldn’t tell a delivery date then doesn’t happen. If I’m not getting it. Should be given the money back. People please be careful ordering with companies haven’t. I wanted that but not happening.

I placed an order as a birthday gift to someone. Purchased three items, only received two. Same day I received delivery of the 2 items I gifted them and contacted customer service. I had no idea they would want photos of the actual items received. The one they forgot to send was on sale and the cheapest. They refuse to assist. I sent pictures of box it arrived in with the invoice, was 100% sealed with company logo tape, no tamper during delivery. They refuse to send me the missing item and/or refund me. I cannot ask for the gifts back, how embarrassing would that be!?! I have spent hundreds of dollars with this company; I have been a huge supporter…never again! If this company isn’t concerned about their customers then I promise I am no longer concerned either. All I’ve asked for is what I paid for, that is all.

I ordered the mystery box (valentines). $178.00 taken out of my account. I received the black box. It said 1of1 on it. Tried to contact someone. Haven’t been acknowledged yet. I really want my pink box. They took the money for it but I haven’t received it. I don’t know what to do. I am 55 and will probably be dead before I get the box.I do love the products in the black box for that is five star all the way

I paid for 3 day shipping, and it said I would receive it 6 days later. Do not pay extra to ship it faster. It is now the 7th day and I still have no received it.