Jeffree StarReviews of jeffreestarcosmetics.com

Products may be good but the service is HORRIBLE.... And they are laughing all the way to the bank.... There Is no excuse why a multi million dollar company cannot have a decent website that doesn’t keep people online for hours trying to order products. Amazon sells way more products than they do daily and doesn’t ever has the issues they do. They don’t fix it because the harder of a time you have getting their products then the more demand there is for next time The last launch I was online for five hours and ended up with three separate orders that weren’t even correct, and charges for shipping and emailed them five times now. I finally got a response two days ago that was completely unrelated to my question about the shipping charge and essentially was told that if I didn’t like the answer I got I need to start completely back over with the process of communicating with them THEN I like many others, when I should have been enjoying thanksgiving dinner with my family, instead I was online 5 minutes before the launch, it took 90 minutes but I ordered my products AND got a confirmation, only to find out hours later that just because you got an on screen confirmation, that unless you subsequently got an email confirmation hours later, the order did not go thru and they will not honor the order. This was for my daughter XMas that loves him, but this is twice and enough is enough.

I ordered on Conspiracy Collection launch day November 1. I received a text that said my order shipped on November 14, but the tracking # says USPS is still awaiting the item and a shipping label was created November 9. I have reached out to customer service twice with no response. I have searched twitter and this HAS happened to customers before without resolution. If you have to cancel my order, at least be up front about it. Also, I should trust that customer service will respond to my concerns and not be ignored like many people have been by the customer service team.

placed an order nov7th still says processing this is ridiculous I've sent numerous emails there is no phone contact info no response you would think for the prices ive paid the least they could do is send an update hey we ar having issues nothing at all so not ordering from this company anymore maybe instead of going to bora bora you make sure your company isnt a S*** show first

Bought 2 pallets on 1st Nov. I contacted customer service to see whats going on with my order and got ignored. No refund, no shipping detail, nothing. I will never buy something on this website again. Very disappointing. At least they should give me information.

I placed my order 11/1519. I ordered 2 lipsticks and I received a confirmation email that same day but it’s been almost 2 weeks now and I have not received a tracking number or my package. I contacted costumer service and they just told me they had problems with their email going down. I’m really upset because at this point I don’t know if I will receive my package or my money back. I’m so frustrated.

Is Jeffree seriously not going to talk about cancelling orders on the lip shade, Jeffree What The F*** because Jeffree...what the f**** I ordered it on launch day and it was confirmed. I also received the apology email about things shipping late (don’t worry about your items) email. Then 20 days after that I got an email saying that my order was cancelled. When I contacted customer service they simply told me that it wasn’t in stock anymore. Where did it go? Why would you confirm that my order is received and then send me an email saying not to worry about it? Kind of crappy tbh

I placed an order on Nov 8th, after the Conspiracy launch. I ordered only 2 items that had nothing to do with that launch. It has now been several wks and nothing! No response from customer service! I really thought that since my order was small and easy items they had in stock, no new items, that they would get shipped but nope. It doesn't matter what you ordered, looks like nothing is getting shipped. Somebody needs to tell us whats going on! Very disappointed! Will I even get these items before Christmas or should I buy the gift from somewhere else? Will I get a refund?

Bought just two items from JSC, and paid for (5-7day shipping). It’s been 18 DAYS and not a single shipping confirmation has been sent. I also tried emailing customer service 5 days ago and I was told to wait 72 hours for a response. Again, not a peep from them either. I would give zero stars if possible. I feel terribly sorry for those who’ve waited even longer than I have.