Jeffree StarReviews of jeffreestarcosmetics.com

Very bad customer service, DO NOT EXPECT YOUR PACKAGE TO ARRIVE ON TIME OR TO BE GIVEN ANY INFORMATION ABOUT WHEN IT WILL ARRIVE, the company is useless and is obviously run really badly.

Dreadful delivery times.... Ordered a month in advance last year and didn't arrive for Christmas... No one to talk to or get any indication if something will come on time or not.just cut and paste emails.. arrived in mid January!!! ... I sent it back annoyed.. Kylie Cosmetics items ordered at the same time day 1 of a sale and wild busy, arrived in less than a week....Tried once more this year and now told it won't be shipped until 13th December 15 days after it was ordered and will take about 15 days... So won't come for Christmas again.... Dreadful customer service... NEVER again

I ordered 2 pallets for my grand daughter for Christmas. I ordered them on 11/28. I hadn’t heard anything yet the money was taken out of my account immediately. I’ve tried contacting their customer service and all I got back was automated responses. I was told in one of the automated responses that “my case would be assigned to a customer service rep and they would get back yo mr within 72 hours”. Nothing. It’s a shame. My grand daughter really wanted that and $78 is not insignificant. I guess I’m going to have to go to my bank to get satisfaction. It’s now 12/19 and still nothing. The “in process” still remains. My credit card company refunded my money within 24 hours. I ordered from Morphe on 12/15. It came today. It’s a shame that my grand daughter likes this make up line. Based on the way they treat their customers I would love to boycott their brand and stop bragging about the 15 million dollar house. Done done and done. So...today, 12/26 I got notification that the palettes have shipped. Too little too late. I already got my money back from the credit card so....I’m refusing the delivery. Geez! I never saw a more disorganized and and unreliable company in my life.

I ordered hundreds of dollars of products and it says it takes 10 business days to ship not including weekends or holidays. It’s been 20 business days and my item is still processing even though it’s been a month and a half. I filled out a ticket and contacted support once a week for three weeks and no response. Just an auto generated email saying someone will get back to me in 3 days. From their site crashing and me spending 12 hours trying to buy make up until it taking two months to receive a product and no customer service or refund on shipping for being a month late. It just leaves a nasty taste in my mouth and makes me not want to support this company again.

This is damn scam!!!!! I got ripped off, I have not received my items and have been charged and this was over 3.5 weeks ago!!!!! There is no valid customer service phone number to contact. I am going to my bank about the scam, then contacting several government agencies and then sending out a mass media blast regarding the fraudulent scam

Zero response from CS in regards to order status and shipping or tracking details. I am sure that I am not the only customer who purchased to gift JSC for Christmas and would like an update to ensure items will arrive on time. Also, as someone who works in ecomm retail, I am BLOWN away at the processing/shipping times and lack of CS for such a large company. Clearly JSC is very successful. Invest in hiring more CSR and expediting your shipping to elevate your customers' experience. Your customer shopping experience is just as important as the product!

THIS COMPANY HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It is impossible to get a response from them, and when you do get a response it is some automated BS that is not helpful. I am so disappointed in this entire experience. Jeffree always says that he loves his customers and wants to provide them with the best experience possible, but the CSR team for his company DOES NOT represent this in the slightest. I will never order from his company again. The customer service team does not represent the brand well at all.

Iam very dispointed. Waited since the 7th on a response but you have taken £144 pound out my account. But not received a email to say what's happening and still waiting. These products are xmas presents and I feel like you have totally ignored my email. For a big company this is shocking