Jeffree StarReviews of jeffreestarcosmetics.com

Placed order on 11/28, sent email on 12/7 for an update and never heard back. Got email on 12/13 saying my order would be shipped no later than 12/19, but my order is still unfulfilled right now. I doubt it will be sent tomorrow and I am really upset about it. Crossing my fingers it’s here before Christmas ...

I would rate it 0 stars if I could! Their customer service is terrible! I ordered one lipstick, the money got refunded to my acct and I didnt get a confirmation and reordered it. Well guess what? I got 2 lipsticks and I cant return one because their customer service is terrible and wont respond in less than a week. Come on man, have some good customer service.

ordered my daughter items for xmas (one jawbreaker pallet, 3 mirrors and concealer) nov 29th. Payment was automatically taken at the time of purchase and I was emailed (the first time) that the items would ship in 7-10 days. A week passes and i get yet another email saying my items will ship NO LATER then dec 12-13th. Those days pass, i email asking a status and get the reply "to cancel your order you must send your order number", i email back saying i dont want to cancel i just want a status cause its an xmas gift then get ANOTHER EMAIL saying items will be shipped no later then dec 18-19th. Dec 18th i check the status and it still says processing so i email AGAIN that morning at 8am asking the status and get no reply until 803pm, 12hrs later refunding my money with absolutely no reasoning. Lideraly one week before xmas! This is insane and awful!! Now i not only have to find a replacement gift but also get to explain to my teenage daughter why she didnt get items from someone whom she thought so much of for xmas. Worst customer experience ever!

Sent 3 emails regarding my last order for my GF and why I have not received my tracking number for the order. I purchased on December 1st and now its almost Xmas. This is fu**en ridiculous. Jeffrey just bought a new house and can situate that situation ignore his fans and make them suffer.

Ordered vegan makeup palette for delivery to UK. Company accepted my order and quoted postage. Product finally arrived as looks nice HOWEVER I had to pay a customs charge of an additional £18.35 for my parcel to be delivered as the company failed to pay correct amount. Have emailed promised reply in 72 hours nothing. I imagine they are dealing with other complaints. Have never bought from these before and will not in the future. Poor customer service letting down the company as the product looks good.

Mini wall of text: JSC shipping and customer service are complete @$$. 0/10. Shop elsewhere. That's the takeaway here. Morphe, Lancome, James Charles & Jaclyn Hill...all of them will ACTUALLY ship your product because they CARE about you as a customer and WANT you to be satisfied. JSC is shady and unapologetic. JStar has made his bank and is too busy drowning in clout to pay real humans to run a actual customer service phone line or web chat like literally every other company in existence. Even McDonalds has a hotline. If you order from JSC during peak times (which I 1000% discourage), expect delay after delay, canned email responses and a whole lot of refreshing the order status page of his website. Will never be supporting this brand again, regardless of quality, and don't be fooled. JC AND JH are JUST as good. SNS. More wall of text‐‐‐ UPDATE: 01.01.20 "Is this a dream? Could it truly be that my order has finally shipped out? It is true!!! I awoke to a text yesterday from JSC at 2:48AM (thanks) that the order had left the warehouse after only one full month of sitting in a box on a shelf. GOOD JOB! Someone managed to load it into a van! Give that employee a raise! You'd think this was a custom VIP order from Cartier or Tiffany... I had ordered gifts on eBay from China and Malaysia in December, and they managed to make it here to the U.S. and through customs in NY, across the country to my house 1,500 miles away with over a week to spare before Christmas, AND they managed to do it faster than one of the highest paid YT celebrities and fashion moguls in the world... yeah, sorry I'm not impressed. CANT RELATE. You know Black Friday is specifically for Christmas gift shopping. If "10%" (Js figure but it's likely more) of people got screwed by your slow shipping, those 10% should have already been contacted and offered a refund or free item or credit or at least sent an email saying, "Hey, we seriously overestimated our ability to do our job, you should go look for another Christmas gift" or literally ANYTHING, but nah, JSC baited customers in emails saying products ordered after Dec 1st MIGHT not make it by Christmas, implying Black Friday orders were in the clear. Apparently JSC sees customers only as $$ signs. For what it's worth, I will NEVER EVER shop JSC website again. This was the worst online order I have ever placed. I've left negative reviews everywhere I can think to leave them, here, YT, BBB, and others. Just want everyone to know that Jeffree just bought a multimillion dollar mansion and can give away the SPARE Louis and Gucci in his closet but somehow, his shipping dept gets beat by Malaysia and can't seem to ship product to "10%" of his customers for over a month, with no apology or acknowledgement. Jeffree is officially on my sh*tlist until I get comped for the all the hassle and a YT apology video, not just some BS little tidbit on your Insta downplaying the whole thing. OP: Order placed Nov 28th. Was told by email that shipping would take up to 10 business days after payment. Them was told on Dec 12th 3that any packages ordered over black friday would ship out NO LATER than Dec 19 as long as no preorders were included, which I have none. Not even holiday boxes, just a f&%king mirror!! .... well guess what? It still hasn't shipped out yet, now 2 days AFTER Christmas! A full MONTH and this order for one mirror is still processing!!! Jeffree, I'm shook you care so little about us. This makes me not even want to watch your videos anymore I'm seriously disgusted. If you want to fix this, you need to make a video acknowledging the fiasco, send out refunds to anyone who didn't get their order in time, and fix the problem for next year or DON'T HAVE A BLACK FRIDAY SALE IF YOU CANNOT DELIVER THE ORDERS. And I am a fan who watches all the videos and actually likes you. I was NOT impressed by this sale AT ALL. Whether it's your site or Shopify or whatever, fix it!

My daughter paid £15 delivery for item to uk From Jeffrey star cosmetics she orderd it in November and has now had an email saying it is being held for custom charges which she doesnt have a clue how to pay as she didnt know about these and not any information from email on how to pay these charges .dont have a clue when or if she will get the items. Left in limbo . Very poor customer service indeed

I dont know how a company that states their customer service is top notch is taking so long to ship orders out from last month. The email stating that everything will be shipped out tomorrow isn’t going to help me when I have gifts for family that are needed Saturday. I dont know how this is acceptable. Come on Jeffree.