Jeffree StarReviews of jeffreestarcosmetics.com

Absolute terrible customer service. They are obstinate and create obstacles to avoid helping you. This used to be a superior line, it’s not the same. I will be taking my business elsewhere. I’ve been a customer over a decade, it’s unfortunate this is how they choose to do business now.

Let me start by saying I’ve had more pleasant experiences waiting in line at the DMV than trying to get Jeffrey Star Cosmetics to cancel my order. Honestly, I didn’t think it was possible for a brand to be this tone-deaf, unhelpful, and downright frustrating, but here we are. After multiple attempts to contact customer service (because apparently, their idea of "service" is ghosting you like a bad Tinder date), I was met with the same robotic, copy-paste responses that basically boiled down to, “Sorry, we can’t help you.” Wow, groundbreaking. It’s almost impressive how a brand can have such a cult following yet treat its customers like an afterthought. Let’s break it down, shall we? 1. **Customer Service:** Non-existent. I’m convinced their “support team” is just a single hamster running on a wheel, occasionally hitting “send” on pre-written emails. 2. **Order Cancellation:** Impossible. Apparently, once you click “buy,” you’re locked into a binding contract with the cosmos. Forget buyer’s remorse—Jeffrey Star Cosmetics will make sure you feel it for eternity. 3. **Communication:** What communication? I’ve had more meaningful conversations with my cat than with anyone from this company. And let’s not even get started on the shipping times. By the time my order *eventually* arrives (if it ever does), I’ll probably have moved on to a new hobby, like knitting or underwater basket weaving. In conclusion, if you enjoy being ignored, overcharged, and treated like an inconvenience, then Jeffrey Star Cosmetics is the brand for you. For everyone else, save your money, your sanity, and your time. There are plenty of other brands out there that actually value their customers—shocking concept, I know. Final rating: ⭐ (and that’s being generous).

On 2.2., I placed an order for eyeshadows. While adding the items to my cart, I added some of them twice, but upon checkout, only one set was shown. Realizing this mistake, I immediately canceled the order—within a minute—and received an email confirming that my cancellation was prioritized due to how quickly I acted. I then reordered with the correct quantity. However, despite the cancellation confirmation, I later received an email stating that both orders had shipped. Since then, I have been trying to contact their support team via email and online chat, but no one has responded. My longest wait time on live chat was an unacceptable 3 hours and 35 minutes. I have also sent multiple follow-up emails, yet I have received no reply.

Products are good, customer service and shipping are ATROCIOUS. After placing an order I received a tracking number almost immediately but it took 16 DAYS before it actually shipped out. The quickest ways to lose customers is to provide the type of service that many have complained about on the reviews. It is why I will not order from Jeffree Star again!

Garbage products. And the fact that he is supporting Eugenia Cooney who has flashed kids online and promoted anorexia is another MAJOR reason to AVOID.

The absolute WORST customer service experience shipped me broken lipsticks and will not send me replacements. I should have read the reviews before purchasing this GARBAGE MAKEUP. Thanks for the horrendous service you inconsiderate rats.

Absolutely horrible experience. I placed and order with a few skincare items and a plaette inside and all of them arrive in a timely manner but one of the face products gave me a horrible allergic reaction that I wasn’t expecting. I’m not sensitive to products typically so I wasn’t expecting anything. Since this happened with one of the products, I figured I would return this and the other skincare products I had received as I didn’t want to open those and risk having another reaction, nor did I want to waste perfectly good product testing them when it was safest just to return them. I contacted Jeffree Star cosmetics and didn’t get a response for almost a week and a half which in that response they asked what product I had the reaction to. I sent a photo of the one I had a reaction to and also stated that I wanted to return the other products as well (I took a screenshot and circled the one that I reacted to in red, the others I wanted to return in orange). They responded 4 days later stating that I needed to get a dermatology test done and that if I wasn’t satisfied I needed to send them back to our facility and that they would help with the return once sent back. Exact words were “ If you'd like to return the item, please send it back to our facility and we can definitely assist with that. Thank you for your support!”, which I know what they’re saying but they didn’t offer/include any return paperwork (barcode to put into my package so that the items could be identified to my order), nor did they tell me where to send them back to. I’m currently waiting on a reply to my email asking them what address to return them to and if they had a label (prepaid or not) that I could affix to my package. 4 days, no response still. I have a bad feeling that if I ever get my items back to the correct warehouse that the return will be a nightmare as service is already horribly slow, my goodness. I’m starting to think he got this rich because he sells products and allows returns but makes it impossible to do so. Very unhappy, shop for his products from an affiliated seller like beautybay or something if you really must have them. Avoid Jeffreestarcosmetics.com

Una completa basura,no llega y envia con paqueteria barata que demora meses para ser entregada, creo que mi homofobia ha subido más. Es un regalo para mi esposa, por mi se podria ir al carajo ese jeffe no sé que monda.