Jeffree StarReviews of jeffreestarcosmetics.com

An update to my previous review. The order I placed on 29 November finally arrived yesterday on 6 January. Far too late to be the Christmas gift I had intended it to be. So I’m out of pocket because I had to buy another gift to replace it. I genuinely do not understand why Jeffree Star, knowing full well his business was already struggling to ship after the Shane Dawson collaboration launch then launched mystery boxes and Black Friday sales. The only answer I can come up with is greed and ego. I still have not received a reply to the enquiry I sent on 12 December asking for a status update on my order. This is absolutely appalling customer service. It’s basic business 101 to respect and communicate with customers. The product itself? I had only ordered two lip glosses and decided I might as well keep them myself. Firstly, the colours are not accurately depicted on the website. Secondly, the applicator is very, very flimsy and I doubt very much that it will last the life of the product. I’ve learnt a valuable lesson. Buy from tried, trusted and reputable brands and don’t fall for questionable YouTube so called influencer hype. I will never order from this brand again and I strongly suggest that, rather than flaunt his extravagant lifestyle paid for by his adoring fans, Jeffree Star concentrates on addressing the problems in his business.

Ordered products for my daughter for Christmas. The next day I got an order confirmation. 16 days later (day after christmas) got an email saying that my order was canceled as they didn't have the product to fulfill the order. This is the type of service that will kill a reputation.

On Cyber Monday I ordered makeup for my granddaughter. On Dec 2 got confirmation. Dec 13 shipment would be the 19. On Dec 27 my ordered was cancelled. What a disappoint, and I will stick to the tried and true companies. He definitely needs a new staff and people who can get his orders taken care of.

Sent an email to their CS team weeks ago about poor quality product. Still no response, really disappointing as this is a brand I’d always loved, trusted and supported. Not the way to treat your loyal customers

So I order from their website on the 29th November as alot of people did for the black friday, still no items the item arrived in the UK on the 19th but I have not received an update. Emailed the company twice and not had replies from either, one a month ago the other over a week ago. I was aware of a delay as I'm in the UK and jeffree commented about it on his channel but did expect to wait this long. This was my first order from them and will not be ordering again. I can't find anything out about my order from both royal mail or jeffree star cosmetics

Bought a mini conspiracy palette on launch for my girlfriend and expected to arrive before our anniversary which was a month after my order. Not only that it didn't arrive on time but it arrived almost 2 months after (they say that it would take max 2 weeks, but I gave it a month because they had a lot of orders), a day before Christmas. I'm not happy that I paid 10$ for shipping and 18$ for customs because the same palette arrived in our stores prior to our anniversary and I shouldn't have paid for any shipping or customs. Customer service is horrible, they wouldn't answer to any of my two e-mails which were sent about a month apart from each other.

Sorry for the long review in advance, however, I, like everyone else here have a lot to say about his abysmal “business”. Ordered twice from them. Once on 1st November with 3 products ( order no.1), and then again on November 5th with the preorder palette ( order number 2). Same as everyone else, shipping was VERY late but my first order eventually came over to the UK. I got a customs notice through the door for £30 which i thought was horrific being about 1/2 the price of the items and postage anyway. Unable to pay the customs fee ( I’m a student with little money and bought the items as a treat. I never buy “merch” or makeup for that matter - I just didn’t expect or budget for the additional charge) I requested Royal Mail send the package back, to which they did and told me it’d arrive in no longer than a week! Here I am still waiting 2-3 weeks later for any response. My second order however, I didn’t expect to arrive for another month yet if we’re being realistic - all my hopes had been lost, of a package arriving on time from that company. I managed to cancel half the items in this order before it left the warehouse and I got a refund for those which was a plus but then it was shipped. I received an email yesterday saying that my second order had been received back in their warehouse? And that’s I needed to reply and ask for a refund or reply and ask for them to resend the package. I was confused, but with the fuss of the first package, I just asked for a refund. After sending about 10 emails one after another ( I figured the only way to get my refund and get noticed on the mailing list was to pester them. Seemed to work) they gave me my further refund for the whole order. They still however, say they’re “unable” to refund me shipping costs, even though those items never left their facility?! Nevertheless I’m sick of having to chase them and I’m happy with my $132 refund. Still waiting for news on the first order though. Who knows where it is! I’ve tweeted about this multiple times trying to get his attention, I’ve left reviews, I’ve done all I can. But all Jeffree can do is live in his million dollar mansion flaunting his new products and yet half his customers are without refunds, answered, responses and products! Outrageous if you ask me. A millionaire businessman that can’t handle the huge traffic that he knew he would receive with his Shane Dawson launch, and then doing another launch AND Black Friday mystery boxes on top of that? The man did this to himself and has completely thrown his employees under the bus. A millionaire that simply can’t employ more people to answer emails all day? Terrible

Ive had two very negative experiences with this company. I don’t necessarily buy makeup very often. It wasn’t until my wife started to experiment with her makeup that I started purchasing products for her mainly as gifts. She talked about a specific palette that she wanted for WEEKS. It was Shane Dawson’s palette. The events that incurred are well documented so I don’t think I have to explain too much. Jeffree said that they simply were not expecting the high volume of purchases which is understandable. We eventually got over the disappointment and by the time Black Friday came around my wife had already set her sight on a few products and she discreetly brought them up to hint that she wanted them. So I purchased two lipsticks, a lip gloss and a highlight. After about 15 days my items had not shipped. A few days later I overhear my wife watching Jeffree on her phone and Jeffree says that some items purchased on Black Friday would not ship in time for Christmas due to what? You guessed it “high volume of sells”. Her items ended up arriving on December 30th, over a month after being ordered. It’s unacceptable. It’s not like Black Friday is a new thing, and it’s not like this is a new and inexperienced company. My wife loves Jeffree and admired him very much so she will likely continue to be a costumer but personally I would not put up with costumer service like this from any company no matter how much I liked the owner of the brand. They need to be better.