Jeffree StarReviews of jeffreestarcosmetics.com

Worst customer service experience EVER! This company should be shut down. Ordered a Christmas gift for my daughter on november 28th. I was guaranteed it would arrive before christmas and after I sent 15 emails, my package finally showed up on january 10th and it wasnt even all of my order. I have filed a complaint with paypal and sent multiple emails and they still wont answer me back.

WORST experience EVER with any customer service!! I shipped this to my address and they claimed it delivered to my mail room. It did not, I had first called the mail room which every package must be scanned in the mail room. The mail room watched back all of the security footage and did not show the package being delivered. I then called USPS that said the package must be lost. After waiting a day or two, I contacted JSC, they claimed it was not their responsibility. I ended up denying the claims through my bank. My tracking was updated to show that the package actually went back to JSC. JSC then disputed my bank and recharged me!!! When arguing against this, they claimed my address wrong which it was not. Due to their inaccurate claim, they REFUSED to refund me. Luckily my bank did refund me, but i will NEVER order from this company again. Completely unreliable and absolute scum.

This company is the worse..i ordered way b4 xmas to give as a gift and didnt recieve.. they email me that i recieved but i notify them that i have not recieved my package and they email me a few hours later that its back at their facility how the hell does that happen...so they refund me but now only some of the money because they want to keep the shipping and taxes...Jeffree Star worry about your own business and stop criticizing others ...your company freaking sucks I will never buy any thing from his brand again!!!

I ordered items from JSC on Black Friday & waited patiently for the items to arrive. After a couple of weeks, I received an email that they were behind on shipments (fine) I reached out to ask where the shipment was a week later & no response. I then received an email saying my items shipped in mid-December. I checked the shipping again on 1/10/20 & tracking only showed a label had been created. It was never shipped. I reached out & their "customer support" said they lost the box in the warehouse & were out of stock on items & refunded my money. Ridiculous. Jeffree is supposed to be all about honesty & for the customer & I have never felt so ignored by a company in my life. Then, they offered nothing. Not a discount, gift card, or promise to ship once stocked. I'll never order from JSC again as they are so dishonest. Spend your money on a better company who has legitimate customer service & not just staff who lies about shipments.

I ordered some products from the Shane and jeffree collab and I received a faulty product that fell apart. So I contacted costumer service for a replacement and they won’t do anything about it. They’re not as good as they claim to be.

Shame I can’t give 0 stars. I have ordered over £100 of Christmas presents from Jeffree Star, a month in advance. They weren’t processed until 22nd December and still haven’t received them. I have emailed several times with no response. So that seems to be over £100 stolen from me. Update: I have since received my goods over 2 months after I ordered.

.I needed to get a hold of Jeffree Star Cosmetics , I never thought after watching the videos he and Shane made how the business is really run, maybe it's just shipping.I have every email I sent, on business days/times with no response. I was then contacted by several people this was happening to via Twitter and they were upset and had similar stories .I was advised that because Jeffree Star advertises and conducts business through his socials to contact him this way.Only to be blocked when asking information about my purchase.I could no longer contact his business about my purchase.This is a common business Tactic I have come to find out.I have never been blocked by anyone especially since I do love Jeffree as a person and creator.It could've paid for an extra movie date for my terminally ill husband who still works ,Full-time ,and bought that for me and wished he had more to buy more 😳! I love ALL of what we did receive but how the site and JS didn’t handle all of the issues I will not be purchasing anything else off of JSC.I think it's sad that a multi-millionaire would act like a petulant toddler when things are not going his way or things heat up and he's fierce af.WE are YOUR customers.Giving you our HARD earned cash.That 40.00 I could've paid for a cartridge of medical marijuana because I have had 40 major surgeries the last knee reconstruction on 12/13/19.My spine, neck and knees are all metal.I wanted to support you and Shane it Just sucked how JSC site is set up.

A pity I couldn’t give ZERO stars. Placed my order on the 29th November 2019, Christmas present for my daughter. Just picked up the Jeffrey star products date 8th January 2020 from my local Post Office Depot only to be charged additional £15.20 for customs. Contacted Jeffree customer service only to be told I should of read the FAQ regarding customs charges, unbelievable. Only took 6 weeks to arrive and to be charged another £15 quid for the privilege. I won’t be ordering anything from Jeffree again, defo nothing free with JEFFREE!!!!!