Jeffree StarReviews of jeffreestarcosmetics.com

If I could give zero stars I would. The customer service is AWFUL. I spent $152 and my order still has not been shipped out after a month. I contacted customer twice, once was an actual response, the other was a copy and paste of an email sent to all their customers. They keep saying that I'd get my tracking number in 3 to 10 days but I never do. They sent out PR for the jew cremated collection faster than they're sending out orders that people actually paid for. This will be the first and LAST time I ever order off of Jeffrees site, next time I'm just gonna order his stuff off of beautybay, at least they can actually ship things on time. I can understand a delay from covid19 but its ridiculous that they can send PR faster.

I ordered from the 4/20 merch on 4/21. Tshirt, mirror, drug lord and a concealer. It is now 5/21, no order, no tracking, NADA. All items are fast sellers or sold out and I’m out $131. Glad I was able to put a tank of gas in his Lamborghini. I understand the pandemic delays, but I’ve had FIVE orders come from Morphe (California warehouse) that were ordered after this order was placed at JSC. It’s sad because I’m a supporter of him and the brand. I’ll just have to wait for items to hit the Morphe site and forget about any exclusives.

I accidentally pressed Apple Pay for an order to be shipped to the UK but I emailed them saying to cancel it and give me my money back, they say 3-5 business days it has not been 8 business days from them saying that it is being processed, they have ignored my emails and they say speak to your bank but my bank can’t do anything until it says pending on my online banking so I don’t think I’ll get my money back!! I NEED BILLS TO PAY. I just want to phone them and get this sorted but they don’t even have a contact customer service number a mean I can’t wait about for 3 days just to get a reply I need to sorted now

Don't get me wrong I really like Jeffree star. I decided to get the conspiracy palette on the mini launch they had. I was able to get one the same day blood lust launched. It took almost 3 to 4 weeks just to get my shipping tracking number. I had to message them. The costumer service was exteremly rude. after they replied I still waited 8 days then I finally got my tracking shipping info. when it was shipped only took two days to arrive to my house.

I order a pallet that he advertise on his YouTube channel , it seem very vibrant and flawless but when I got my package it seem like it was the opposite I feel the one advisement was a stunt

First off my order took 2 months to arrive. Secondly i had zero contact from the company. I reached out over all platforms being email, twitter, instagram and facebook. Not one single reply. Thirdly, I spent $200 hard earned money after being a long time fan and excited to support what i thought was a incredible make up brand.. to have my palettes and no colour pay off. Blue blood 0/10 stars. I dont know how Jeffree rules youtube, and why there are no bad reviews? they are god awful. All colours wash into one faded same blue colour. The lighter pastells do not show up AT ALL, the fall out is a joke. The shadows with a good primed base came off my eyes within 3 hours of wearing. Mind you, i've spent since January trying to get use out of this palette to justify my money and i just cannot!! The lipstick were okay, the stain makes it almost not worth it. The actual tubes and applicators felt like the were from Ali-express. After many years following him, i am now realising how much of a lie these companies are. Absolutely shattered.

My very first order never arrived and the company told me it wasn’t their problem. Needless to say, it was my first and last order.

Well I can’t believe I’m saying this but after this I no longer support Jeffree Star. His customer service team are thiefs and liars all hired under HIS name. I ordered two of the infamous concealers and had an issue with my address so they sent it back, they “refunded me” Jeffree Star cosmetics sent me an email saying they had processed a refund for my order and that it would take up to 3 days to appear in my bank account. I waited 5 days and never saw a dime from them so I started to email them asking about it I was very polite. They said that it had processed and that if I had any questions go contact my bank?? Like FIRST of all it’s not my banks fault, THE COMPANY issues the refund NOT my bank. So there I go calling my bank specifically now that most call centers are close due to Corona Virus and wait hours for these poor customer service people from my bank to answer my questions about why the money wasn’t appearing in my account. They told me not once but two separate times after more than 6 days that there was no trace of refunded money from Jeffree Star Cosmetics. So then I email Jeffree Star Cosmetics once again and tell them that they indeed have not given me back my money, they then continue to send me a TRANSACTION ID ??? Saying oh tell your bank to look it up like this and to “manually process your refund” that is literally impossible my bank does not have the fault here. The so called transaction id they gave me was this “re_1GOVJtAf9agez2hoVLHkmfwk“ like why? They expect my bank to know where to apply this? This is ridiculous! So I let my bank know that they gave me this “transaction id” and they were just as confused as I was. So then my bank has filed a claim again Jeffree Star Cosmetics to get my money back. I will never buy from Jeffree Star again, his so called customer service team knows exactly what they are doing no wonder he is so rich I wonder how many other people have gone through the same thing.