Not Official - Trademark InfringementReviews of jefferspet.com

I ordered two fluvac 6 vaccinations and two horse dewormers. It took forever to arrive, and when it did the tip (needle and top plastic portion of the syringe) was broken. This made the product unusable. I contacted Jeffers. They claimed they were very sorry and would have a replacement on the way. Weeks later I spoke with them again. Again they claimed they were very sorry for the broken item and confusion and said a replacement was on its way. I was recently contacted again, and interrogated about the item, and told they would need to call me to “clear this up”. I responded below: I don’t know what’s so hard about this. But your constant reluctance to replace a defective order speaks volumes about your customer service. Do not send anything. Though I have been ordering from Jeffers for years, this will be my last order. I do not know what a phone call would achieve. I ordered a product, you shipped it, it arrived broken and unusable. I contacted “customer service” twice. Was told both times that it was being shipped.

They send me someone else's order, expect me to send it back to them and then process my order 10 days late only via ground. Their shipping practices the past 2 years suck. I do not recommend ordering from this company unless you want to wait an enormous amount of time for receipt of product and/or get someone else's order. Also, their customer service rep Shania talks over the top of you and then hangs up on you when you try to finish what you are saying. I called back and asked to speak to a supervisor after Shania states the call was disconnected (ha,ha). I got Lewanda who accused me of using profanity, yet she refused to answer my question (3X asked) when I asked what I said that was profanity. Lewanda also told me they would not ship my order until they received the one sent in error, holding my order hostage for their mistake. They are incompetent.

I ordered $155 worth of flea collars on April 18th. I received a $14 package of bird food instead. I have called three different times and was assured I would receive a return label and a refund. Today is June 11th. This is absolutely ridiculous. I will never purchase anything from them again.

When you go to checkout it is a gauntlet of pages instead of just one, and once you get to the shipping options page it just loads to a black screen. Tried different browsers, operating systems- just a completely f******* broken company. At least you can't accidentally give them money, because from most of their other reviews if you do you're in for a World of hurt. So, broken, crappy website = broken, crappy company.

I ordered puppy vaccine had no issues got it when it said I would. Cant beat the price.

In early February I purchased 12 horse bucket straps, cost was over $55.00 I have ordered my farm supplies for over 25 years, in those 25 years, I have sent my supplies to 1 main address, that my farm in south Tulsa Oklahoma, I have used a Kansas City address for pet items a few times, and my daughter address once in 2010, The 1st red flag I noticed was after this recent order I didn't receive a confirmation email, I waited a few days, delivery is usually within 4 days, By day 5 I called them, No problems or concerns were noted, they were busy, short staffed and items were on back order, 3 weeks later, I called again, This time, WAIT.. they were delivered to an address I didn't recognize, she told me, in fact on the 4th day after ordered, She was going to investigate, and send me my bucket straps, and send me an email, Well, no email again, Last Friday March 10th, I called again, This time, I had actually picked that address during my order, and sent them to my daughter apartment, she hasn't lived in for 12 years, according to the sales lady, even though I have purchased hundreds of $ worth of product since and sent to my farm and Kansas City, The sales lady said that I not them, picked an address I used once, and didn't recognize it, That's possible, people make mistakes, Except this time, But, I know for a fact,I absolutely put the correct address, I had to enter a new credit card, which had me verify the billing address was the same as mailing address, So I go back to the " red flag" at the beginning, No email confirmation after order was placed, I also got the address from my daughter, it's a gated apartment complex, I called and asked if she had a package in my name or my daughter's name, She doesn't, I asked what their delivery packages procedure was for their Tennant was, " all package come to office " What if the name doesn't match, Well it's not accepted, Truth I believe, my money was taken and no bucket ties were sent by jeffers, Their new website quite honestly sucks, I think its new owners, They asked for an opinion on their products and updates on website after I placed my order, I compared it to years past, and how they have gone down hill in quality, I have a feeling it could be related to my missing bucket straps, I may be 63 years old, but I still own and run a large black angus farm, my horses are now retired, but the way this has been handled, I won't but from them again, I suggest you buy with extreme caution in the future,

I placed an order for cattle vaccines on 1/29/23. Paid for overnight shipping, a styrofoam cooler and an extra ice pack. The package arrived 3 days after it was shipped and the vaccines were at room temperature. I called Jeffers and was told as long as my vaccines weren’t warm they were fine. They also told me they would refund the overnight shipping charge. That did not happen. Also my vet told me the vaccines were junk as they had to be kept refrigerated till they were used. Wasted a lot of money. Will never shop through them again.

I placed an order August 2022. They put it on backorder without asking and shipped it december 2023 and charged my card more than a year later. I did not authorize this and they refuse to send prepaid return label;. terrible customer service