Patricia C.
Better casinos out there
This.Is a bad casino Trying to do a prize redemption these guys banned my account saying i had multiple accounts which was incorrect. I even showed proof of their accusations being incorrect My best friend. As well was on the site when she was going to redeem her prizes. The same thing happened. They banned her and said she had multiple accounts. they kept all of our prize money. And then I'm trying to do a review on them and they have that blocked out.If it's a bad review, so maybe we'll go to Reddit, so they'll know.Please check reddit before you guys see that these google reviews are good because it doesn't allow you to post a bad review.
Response from JefebetAug 13, 2025
Hello Patricia We apologize for your negative experience. We take critique of this nature very seriously here at JefeBet and we’d like to clarify your situation through this reply. Your account was closed due to a violation of our Terms of Service [Section 5(1)]. Players are allowed to maintain only one Customer Account on the Platform, including any Inactive Account. Should a Player attempt to create more than one Customer Account, all such accounts will be suspended or closed for which the consequences outlined in Section 20 may be imposed. During the account review process it was determined that you were operating multiple accounts. We have strict rules around these types of violations. The penalty for this includes a forfeiture of winnings and the refund of all purchases, along with account closure. As mentioned via email from our customer support team, your purchases have been refunded and we now consider this matter closed in adherence to our terms of service. Our Terms and Conditions can be reviewed in full at JefeBet.com