Paul
holding my money hostage
got verified on 11/6/25 same day put in for a redemption , 8 days past and they want me to get verified again on a "random" verification but I cant use any of the documents that I used to originally get verified the second time around making it impossible to do so ... in the meantime they are holding my money hostage ...its now 11/16/2025 and they still refuse to release my money ,,,tomorrow I am calling my state attorney generals office as well as the state gaming commission , this place needs shut down update...I have contacted you 50 times if I have contacted you once .... your people are of no help and most times I get auto responder with no follow up ...useless
Response from JefebetDec 3, 2025
¡Hola Paul, Thank you for bringing this to our attention. We definitely want to make sure you receive proper support, but we’re unable to address account-specific concerns through this message. For situations like this, it’s important that you contact us directly so we can have a manager review your account and speak with you one-on-one to get everything clarified and resolved. Please reach out to our support team through the official channel at [email protected], and we’ll make sure this is handled as quickly as possible.




