JefebetReviews of jefebet.com

I really thought it was a good social casino untill.....I tried cash out its been two weeks so far and the only customer service I get is the same robot saying the exact same thing.its sad cause I was about to tell all my buddies about this but cant now cause I. Pretty sure there fake.it should never take this long to cash out and they should at least have a human to talk to us if we have a problem. Makes no sense

I redeem two different amount the same day and I only received 0ne payment and it been days since I received the 1st

Update 3 - 12/24 12 days and I received the same type of responses. On the 13th day I was notified my redemption was approved and today I received finds in my account. I stand by my statement about violating the terms and conditions; unhelpful responses from support teams and delayed redemptions. I also believe they are violating consumer trust by not warning of thr "technical difficulties" and "delayed redemptions" when making a purchase... but they did eventually pay me. Use this site at your own risk! Update 2 - it just keeps getting worse. Their own comment below tells me to reach out to their help desk... I do this and get a response saying "this has been merged with existing case" not that its being looked into, not that they are doing anything about it, just that it's been merged with the case I already can't get answers on. This could all be avoided by them simply putting a warning on their page that they are currently unable to process redemptions... taking money while knowing they can't pay out is borderline fraudulent activity. Ill Happy to update this review to higher stars if my redemption ends up paid out. 12/16 - Update 1 - downgrading this to one star. Customer service takes a while to respond. Im getting the same "technical difficulties" response others are receiving without any further details. If this is a known issue that dates back to nov (as seen on other reviews) then a notification should be placed on the site to warn you / prevent you from making a purchase. 12/14 - Difficult to redeem. Submitted 12/10. Their terms state it will be pending 1-2 days for review. Here i am several days past that point and still pending. Customer support is not responding to inquiries. Seeing reviews here with similar issues this makes me nervous as to if I will receive my redemption. Other sites ive dealt with would have had funds in my account by now. Purchase at your own risk... I wish I would have found these reviews sooner!

I submitted a redemption request on December 5th, a week ago. It's still pending and I've sent multiple messages to them with no response. Bad customer service.

Jefebet decided to rugpull all of it's California players today by locking their accounts without any notification sent beforehand. Any and all SC is forfeited. Be very cautious with spending your money here.

My first redemption was paid out in 3 days with no problem. The second redemption has been on pending going on day 11. Support told me on day 6 that they were having some technical difficulties. I call BS, I call it refusal to payout. I DO NOT recommend this casino. No redemption after 14 days and canceled the redemption and played it, I will put this casino on the back burner.

Edit: 12/23 After nearly 2 months I finally received email saying my redemption was approved. Not changing the star rating because it was a miserable experience and i really don’t see myself spending any more money on this site. Read my other 2 reviews for this site. Still waiting for over a month on a redemption. It is beyond ridiculous. I responded to their support message on my review and nothing, no reply at all to that email. At this point I am almost positive that i will never see the money that I won

12/17: Redemption Received!! 12/17: My redemption has not been paid. I was told by CS that it would take 3-5 days. I submitted the redemption on 11/8, it was approved and processed on 12/10 and here it is 12/17 and I haven’t been paid. I’ve reached out to CS and was told 3-5 days, emailed them on the 5th business day and *crickets*. This is exhausting, Jefebet! 12/16: Today is the 5th Business day. Although the redemption was approved and processed, I still haven’t received it. It normally doesn’t take this long for a redemption to hit my account. Will update the rating when I see the money. 12/15: Redemption has been processed and approved. Still haven’t received it yet. Will update to the rating when it hits my account. 12/10 Edit: Just heard from CS that my redemption has been PROCESSED!! Soooooooo glad that it’s been finally processed! Thank you!!!! Forgot to include that I will update to five stars when I officially receive my redemption in my account. 12/9 Edit: Still haven’t received my winnings. It is Business Day 22 and they’re disregarding their own terms and conditions of by refusing to pay us within 10 business days. One day it’s a technical issue, the next day, they’re processing redemptions. One person tells me that my redemption is a priority and the next day, it’s something different. I really think they’re hoping that we play our winnings so they won’t have to pay us. This is what some of these places do. They hold out paying you so that you play your winnings back. 12/8 Edit: Out of all the places that I’ve spent my money, why is that I’ve only had redemption issues with American based places? Crown Coins, Chumba, Rolla and even the other overseas based gaming sites have processed my redemptions in a timely manner. Dear Jefebet Team, Thank you for responding to my emails (after ignoring me for two weeks). However, today is 30 calendar and 21 business days since I submitted my redemption request. I think I’ve shown a great deal of patience during the technical issues, but in the year of 2025, it shouldn’t take 30 days to resolve an issue. Please process my redemption soon. Thank you kindly!